مصطفى مهدي, Cargo Customer Services Supervisor

مصطفى مهدي

Cargo Customer Services Supervisor

Qatar Aviation Services

البلد
قطر - الدوحة
التعليم
بكالوريوس, science
الخبرات
20 years, 9 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :20 years, 9 أشهر

Cargo Customer Services Supervisor في Qatar Aviation Services
  • قطر - الدوحة
  • أشغل هذه الوظيفة منذ مايو 2015

To support in establishing and providing Cargo Operational Standards
 Recommending practices in order to deliver quality service in accordance to customer requirements
 Ensuring safety, monitor and measure processes against policies
 Conduction of quality audits and report results,
 Action for continual improvement and for ensuring smooth running of the day to day operations of the Cargo
Terminal.
 Controlling, guiding, coaching, and organizing and supervise the staff to ensure that QAS Cargo provides
total customer satisfaction with service quality excellence consistently.
 Coordinating with various exports, customer services and operations departments of QR and QAS to ensure
customer satisfaction at 100 %
 Supporting cargo help in serving the customers with cargo related issues.
 Coordination with QR staff welfare colleagues for resolving various queries of repatriation cargo.
 Strong belief in the QR’s Core Competencies Customer First, Personal Effectiveness, Driven to Deliver,
Commercial Focus, Upholding Standards, and ensuring that the Leadership Competency i.e. Inspiring
Leadership is delivered throughout the team.

Manager Sales and Marketing في CEI Logistics (DB Schenker
  • يونيو 2011 إلى فبراير 2014

Jun 2011 till date Manager Sales and Marketing
CEI Logistics (DB Schenker partner)
Prospecting for customers to secure freehand shipments
Visiting customer sites for sales visits
Generating sales leads from the local market for DB Schenker offices worldwide

Key Skills
• Communication: Good written and oral communication skills in Urdu and English with individuals and groups.
• Presentation: Excellent presentation skills.
• Interaction: Experience of both telephonic and face to face interaction / Marketing with people belonging to different trades of life and cultures
• Adaptability: Experience of working in different sorts of conditions

Manager Airfreight في CEI Logistics (DB Schenker
  • سبتمبر 2010 إلى يناير 2013

Sep 2010 till Jan 2013 Manager Airfreight
CEI Logistics (DB Schenker partner)
Responsibilities: • Providence of best Air freight rates to customers as well as company Sales Force.
• Negotiation of airfreight rates, service, etc with carriers Pakistan wide.
• Free hand sales of Air Export shipments.
• Handling cargo queries, correspondence with international agents for various cargo sales activities.
• Follow up with Shippers for cargo updates and airlines for shipment planning and delivery from POL - POD.
• Handling discrepancies of airlines with respect to shipment payments, etc.
• Leading a team of 3 office operational staff and 6 handling staff (2 supervisors and 4 Loaders)

Manager Operations and Sales / Raaziq International في Airfreight
  • باكستان - كراتشي
  • أبريل 2007 إلى سبتمبر 2010

April 2007 till Sep 2010 Manager Operations, Airfreight unit
Raaziq International Private Limited
Responsibilities: • Providence of Air freight rates to customers as well as company Sales Force.
• Negotiation of airfreight rates, service, etc with carriers Pakistan wide.
• Handling cargo queries, correspondence with international agents for various cargo sales activities.
• Follow up with Shippers for cargo updates and airlines for shipment planning and delivery from POL - POD.
• Handling discrepancies of airlines with respect to shipment payments, etc.

Sales Executive Southern Pakistan في Lufthansa Cargo AG (GSA HMMS)
  • ديسمبر 2004 إلى أبريل 2007

Dec 2004 - April 2007 Sales Executive Southern Pakistan Lufthansa Cargo AG (GSA HMMS)
Responsibilities: • Sales and bookings of airfreight rates with respect to various services offered.
• Customer services to clients around Pakistan, which also includes solving shipment discrepancies.
• Updating relevant information to customers / Freight Forwarders Pakistan wide using Lufthansa Cargo Communication systems (Easy sales, etc)
• Monitoring of daily cargo acceptance / movement on various airlines till regional hubs and on forwarding to German hubs.
• Keeping import sales follow-up with Sales and Customer Support Function colleagues world wide for queries.
• Cargo Capacity Steering, Southern Pakistan.
• Handling import and export Charter queries (KHI - DXB / SHJ and MCT)

Sales Executive في Gulsons Express
  • أكتوبر 2004 إلى نوفمبر 2004

Oct 2004 - Nov 2004 Sales Executive
Gulsons Express
Responsibilities: • Sales and Marketing of Cargo freight rates (Ocean / Air) to local as well as international customers
• Correspondence with international agents for various cargo activities.
• Freight Follow-up with air and ocean carriers.

Manager Sales في General Maritime Pakistan
  • نوفمبر 2003 إلى سبتمبر 2004

Nov 2003 - Sep 2004 Manager Sales
General Maritime Pakistan
Responsibilities: • Sales and Marketing of freight rates (Ocean / Air) to local as well as international customers
• Sales Correspondence with international clients and agents for nominations /bulk business deals, etc.

Manager Business Development في Cargo Connection
  • يوليو 2002 إلى نوفمبر 2003

Jul 2002 -Nov 2003 Manager Business Development
Cargo Connection
Responsibilities: • Sales and Marketing of inbound and outbound Cargo freight rates (Ocean / Air) to local as well as international customers
• Correspondence with international agents for various cargo activities.
• Managing Operational activities with the Operations supervisor.
• Handling Nomination cargo queries / operations.

الخلفية التعليمية

بكالوريوس, science
  • في S.M. Govt. Science College
  • سبتمبر 1998
بكالوريوس, Science
  • في S.M. Govt. Science College
  • يناير 1998

Bachelors in Science 1998 S.M. Govt. Science College

الثانوية العامة أو ما يعادلها, science
  • في S.M. Govt. Science College
  • يناير 1995
الثانوية العامة أو ما يعادلها, science
  • في Habib Public School
  • يناير 1993

Specialties & Skills

• Presentation
TELEMARKETING
• Communication
• Adaptability
DIRECT SALES

اللغات

الانجليزية
مبتدئ
الالمانية
مبتدئ
الأوردو
متمرّس