Cargo Customer Services Supervisor
Qatar Aviation Services
Total years of experience :20 years, 9 Months
To support in establishing and providing Cargo Operational Standards
Recommending practices in order to deliver quality service in accordance to customer requirements
Ensuring safety, monitor and measure processes against policies
Conduction of quality audits and report results,
Action for continual improvement and for ensuring smooth running of the day to day operations of the Cargo
Terminal.
Controlling, guiding, coaching, and organizing and supervise the staff to ensure that QAS Cargo provides
total customer satisfaction with service quality excellence consistently.
Coordinating with various exports, customer services and operations departments of QR and QAS to ensure
customer satisfaction at 100 %
Supporting cargo help in serving the customers with cargo related issues.
Coordination with QR staff welfare colleagues for resolving various queries of repatriation cargo.
Strong belief in the QR’s Core Competencies Customer First, Personal Effectiveness, Driven to Deliver,
Commercial Focus, Upholding Standards, and ensuring that the Leadership Competency i.e. Inspiring
Leadership is delivered throughout the team.
Jun 2011 till date Manager Sales and Marketing
CEI Logistics (DB Schenker partner)
Prospecting for customers to secure freehand shipments
Visiting customer sites for sales visits
Generating sales leads from the local market for DB Schenker offices worldwide
Key Skills
• Communication: Good written and oral communication skills in Urdu and English with individuals and groups.
• Presentation: Excellent presentation skills.
• Interaction: Experience of both telephonic and face to face interaction / Marketing with people belonging to different trades of life and cultures
• Adaptability: Experience of working in different sorts of conditions
Sep 2010 till Jan 2013 Manager Airfreight
CEI Logistics (DB Schenker partner)
Responsibilities: • Providence of best Air freight rates to customers as well as company Sales Force.
• Negotiation of airfreight rates, service, etc with carriers Pakistan wide.
• Free hand sales of Air Export shipments.
• Handling cargo queries, correspondence with international agents for various cargo sales activities.
• Follow up with Shippers for cargo updates and airlines for shipment planning and delivery from POL - POD.
• Handling discrepancies of airlines with respect to shipment payments, etc.
• Leading a team of 3 office operational staff and 6 handling staff (2 supervisors and 4 Loaders)
April 2007 till Sep 2010 Manager Operations, Airfreight unit
Raaziq International Private Limited
Responsibilities: • Providence of Air freight rates to customers as well as company Sales Force.
• Negotiation of airfreight rates, service, etc with carriers Pakistan wide.
• Handling cargo queries, correspondence with international agents for various cargo sales activities.
• Follow up with Shippers for cargo updates and airlines for shipment planning and delivery from POL - POD.
• Handling discrepancies of airlines with respect to shipment payments, etc.
Dec 2004 - April 2007 Sales Executive Southern Pakistan Lufthansa Cargo AG (GSA HMMS)
Responsibilities: • Sales and bookings of airfreight rates with respect to various services offered.
• Customer services to clients around Pakistan, which also includes solving shipment discrepancies.
• Updating relevant information to customers / Freight Forwarders Pakistan wide using Lufthansa Cargo Communication systems (Easy sales, etc)
• Monitoring of daily cargo acceptance / movement on various airlines till regional hubs and on forwarding to German hubs.
• Keeping import sales follow-up with Sales and Customer Support Function colleagues world wide for queries.
• Cargo Capacity Steering, Southern Pakistan.
• Handling import and export Charter queries (KHI - DXB / SHJ and MCT)
Oct 2004 - Nov 2004 Sales Executive
Gulsons Express
Responsibilities: • Sales and Marketing of Cargo freight rates (Ocean / Air) to local as well as international customers
• Correspondence with international agents for various cargo activities.
• Freight Follow-up with air and ocean carriers.
Nov 2003 - Sep 2004 Manager Sales
General Maritime Pakistan
Responsibilities: • Sales and Marketing of freight rates (Ocean / Air) to local as well as international customers
• Sales Correspondence with international clients and agents for nominations /bulk business deals, etc.
Jul 2002 -Nov 2003 Manager Business Development
Cargo Connection
Responsibilities: • Sales and Marketing of inbound and outbound Cargo freight rates (Ocean / Air) to local as well as international customers
• Correspondence with international agents for various cargo activities.
• Managing Operational activities with the Operations supervisor.
• Handling Nomination cargo queries / operations.
Bachelors in Science 1998 S.M. Govt. Science College