Head of Practical Training Section
Emirates Driving Company
مجموع سنوات الخبرة :20 years, 3 أشهر
- Design, plan and manage the practical training process to ensure that high quality practical training is delivered to learner drivers as per EDC’s training policies, procedures and quality standards
- Optimize resource utilization linked to the delivery of practical training
- Manage practical training coordinators performance (assess and identify improvement/development plans when required); this includes practical training coordinators’ attendance to work
- Input in the development of training methods, area exercises, training process and system, training courses materials
- Inputting into the update of quality procedures/work instructions relating to practical education
- Act as escalation point for customers complaints/incidents that cannot be solved at practical training coordinator level
- Supervising and controlling the practical training process (coordinators, senior trainers, trainers and the training areas) so that practical training is delivered as per company policies, standards, procedures and teaching methods
- Review and use performance report (covering training process and training staff) prepared by practical training coordinator to design development/corrective actions plans
- Display continuously very high level of ethics towards both customers and employees.
- Analyze statistics identifying the gaps, areas of improvement, Development needed .
- Participated to the development of EDC’s organization structure and Strategies, Objectives and Processes’ Flow in cooperation with other departments’ managers & heads under the supervision of the General Manager
- Agreeing on standards and establishing clearly defined quality methods for staff to apply.
- Promoting quality achievement and performance improvement throughout EDC.
- Develop, implement, communicate and maintain a quality plan to bring the EDC’s Quality Systems and Policies into compliance with quality system requirements.
- Reporting compliance with EDC quality management system
- Effectively interact with Operations and Product/Curriculum Development teams to maintain product supply and help introduce new products
- Working with purchasing staff to establish quality requirements from external suppliers.
- Defining quality procedures in conjunction with operating staff.
- Setting up and maintaining controls and documentation procedures.
- Ensuring the execution of corrective action and meeting with customers’ expectations.
- Preparing clear explanatory documents such as customers’ charters.
- Monitoring performance by gathering relevant data and producing statistical reports (including Customers count and analysis of customer satisfaction surveys).
- Organize and manage quality assurance function in close co-operation with customers and with EDC’s Management team (Member of Management Team).
- Identifying relevant quality-related training needs and delivering training.
- Ensuring audit, inspection and procedures are properly understood, carried out and evaluated and product modifications are investigated if necessary.
- Supervising technical staff in carrying out audit, inspections and checks.
- Writing technical and management systems reports.
- Persuading reluctant staff to change their way of working to incorporate quality methods or escalate to higher management when required.
- Formulate and manage the development and implementation of goals, objectives, policies, procedures and systems pertaining to the Quality Assurance.
- Setting quality assurance compliance objectives and ensuring that targets are achieved.
- Ensuring that costs elements are taken into account in the context of Quality related activities
- Provided flexible services for the customer to reach their satisfaction.
- Control the registration process by accessing the classes’ schedules in the registration system.
- Solving customers problems and answer their questions according to the company system.
- Coordinate with concerned personnel to develop and refine processes to ensure ongoing quality service.