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Mustafa Darwish Najia, Business Development Manager

Mustafa Darwish Najia

Business Development Manager·Heroes Hive

Jordan

Bachelor's degree, Business Administration

Work experience

Total years of experience: 19 years, 6 months

Business Development Manager

September 2025 - Present

Heroes Hive

Amman, Jordan

September 2025 - Present

- Revenue Growth: Develop and execute strategies that directly contribute to pipeline expansion and measurable sales outcomes.
- Proposal Leadership: Oversee the creation of tailored proposals and presentations that align with client needs and decision-making processes.
- Cross-functional Collaboration: Partner with design, marketing, and operations teams to deliver integrated solutions that exceed client expectations.
- Negotiation & Deal Closure: Lead contract negotiations, ensuring favorable terms while maintaining long-term client relationships.
- Performance Monitoring: Track KPIs and conversion metrics to continuously refine outreach and account management processes.
- Brand positioning: Champion Heroes Hive’s value proposition, ensuring consistent messaging across all client touchpoints.
- CRM discipline: Maintain accurate records of interactions, pipeline stages, and follow-ups to ensure transparency and accountability.
- Stakeholder Engagement: Build trust with decision-makers by translating complex requirements into clear, actionable solutions.
- Scalable Processes: Architect repeatable workflows that enable the team to handle growth without sacrificing quality.
- Thought Leadership: Represent Heroes Hive at industry events and networking forums to strengthen brand visibility.
- Client Retention: Implement strategies that deepen relationships, increase satisfaction, and drive repeat business.

Company industry:
IT Services
Job role:
Information Technology

Business Development Executive

January 2024 - September 2025

We.The.Makers

Amman, Jordan

January 2024 - September 2025

• Acquainting thoroughly with the entire spectrum of products and services offered by the company
• Acquiring new clients through targeted outreach, referral networks, and collaborative efforts with different departments within the company
• Participating actively in networking events to systematically research and engage with potential clients
• Cultivating and sustaining meaningful relationships with existing clients to ensure retention and satisfaction
• Identifying opportunities for upselling or introducing additional products and services based on client needs
• Developing compelling business proposals and contracts to optimize revenue generation
• Negotiating skillfully with clients to secure favorable pricing agreements
• Reviewing systematically client's feedback and implementing requisite improvements
• Staying attuned to evolving consumption trends to uphold the relevance of the company's offerings
• Conducting thorough competitive marketing analysis to formulate a strategic approach for securing new business opportunities

Company industry:
Software Development
Job role:
Information Technology

Project Manager Consultant for du Company (UAE)

September 2022 - February 2023

ATOS

Amman, Jordan

September 2022 - February 2023

Worked 'Online/Offshore'

• Responsible for managing the Client delivery of IT and Technology projects
• Ensure quality of delivery and on-time highlight of risks
• Report projects to progress frequently and provide visibility to Atos and client management
• Identify risks/gaps and drive the recovery plans in coordination with all stakeholders
• Work in an agile environment and continuously review the business needs, refine priorities, outline milestones and deliverables, and identify opportunities and risks
• Work with cross-functional teams and various stakeholders, including analytics, design/user experience, engineering, and user enablement
• Resolve problems identified in the integration and test phase
• Raise and track issues and conflicts, remove barriers, resolve minor project issues, and escalate to the immediate manager where required
• Continue to follow up with different departments to ensure delivery of projects on time, within the budget, and within requirements

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

SaaS Sales Account Manager for fast growing technology startup

March 2021 - August 2022

Repzo Inc.

Amman, Jordan

March 2021 - August 2022

Working between Amma, Jordan, and Doha, Qatar

- Manage a portfolio of accounts to achieve long-term success
- Develop positive relationships with clients
- Act as the point of contact and handle customers’ individual needs
- Generate new business using existing and potential customer networks
- Resolve conflicts and provide solutions to customers in a timely manner
- Report on the status of accounts and transactions
- Set and track sales account targets, aligned with company objectives
- Monitoring sales metrics (e.g. quarterly sales results and annual forecasts)
- Suggest actions to improve sales performance and identify opportunities for growth
- Attending trade exhibitions, conferences, and meetings
- Negotiate contracts and packages and terms of an agreement and close sales
- Work towards monthly or annual targets
- Cold-call to arrange meetings with potential customers to prospect for new business
- Listen to customer requirements and present appropriately to make a sale
- Stay current with trends and competitors to identify improvements or recommend new products

Company industry:
IT Services
Job role:
Sales

Operations and Guest Services Supervisor

October 2018 - November 2019

Nomads Hotel Group

Amman, Jordan

October 2018 - November 2019

- Operational setup of sister Hotel in Petra, to include CloudBeds system setup; OTA’s setups (Expedia, Booking.com, Airbnb, Hostelworld, etc.); content creations; social media; setting up Google My Business; setting room accommodation types; training of management & staff.
- Support team members in handling guest requests and maintaining professional communication via phone, e-mail, and mail.
- Evaluate department operations and recommend changes to improve department efficiency, effectiveness, and guest satisfaction.
- Resolving any and all booking issues with third-party service providers.
- Managing online and phone reservations.
- Welcome, register & process guests and their assigned rooms.
- Handling cash payments.
- Upsell additional facilities and services, when appropriate.

* Business Operations Responsibilities:
- Maintaining good relationships with customers and clients, and developing new relationships when the opportunities present themselves.
- Organize and attend client meetings as well as meetings for internal staff.
- Create and maintain a variety of documents, including project status reports, account documentation, and product marketing materials.
- Report project details and progress to the appropriate manager on a regular basis.
- Collaborate with relevant parties to create a budget.
- Generating financial reports.
- Effecting better business practices.
- Maximizing operating potential to exceed customers’ expectations and company goals.

* HR Tasks & Responsibilities:
- Work closely with department heads to identify skill-set needs and preferred qualifications for target candidates and available vacancies.
- Crafting job ads and job applications.
- Scheduling job interviews and assisting in the interview process and evaluation.
- Inform applicants about job details such as benefits and conditions.
- Provide orientation to new staff members to acquaint them with the different departments within the hotel.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Operations Coordinator & Communication Manager

January 2018 - October 2018

Lyon Rental Car

Amman, Jordan

January 2018 - October 2018

Office Manager:

• Set-up and manage the interview process, and eventually the onboarding for new hires.
• Organize company events and/or conferences.
• Attend meetings with senior management.
• Provide general support to visitors.
• Deal with correspondence, complaints, and queries.
• Schedule meetings and appointments.
• Liaise with staff, suppliers and clients.
• Prepare letters, presentations, and reports.

Social Media and Marketing:

• Managing content ideations with the creative team for social media campaigns.
• Point of contact between the company and marketing agencies.
• Develop and manage the company website content.
• Generate, edit, publish and share daily content on the company social media platforms (FB, Instagram, twitter, OpenSooq Ads, etc.) that build meaningful connections and encourage community members to take action.
• Propose new ideas and concepts for social media content.

Company industry:
Motor Vehicle Passenger Transport
Job role:
Marketing and PR

Account Manager

January 2017 - October 2017

Jeeran

Amman, Jordan

January 2017 - October 2017

• Operate as the lead point of contact for all client requirements. Clients were mainly in the health industry with private clinics.
• Build and maintain strong, long-lasting customer relationships.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of the company’s solutions according to customer needs and improve the entire customer experience.

Company industry:
Marketing
Job role:
Management

Sales & Operations Manager

January 2014 - November 2016

Amir Store Chain

Spain

January 2014 - November 2016

- Managing and marketing the stores and handling social media content marketing campaigns.
- Provide employee training when necessary and improve performance and retention.
- Determining a layout of store merchandise that is visually appealing to consumers.
- Promoting and selling the store's products.
- Communicating with international customers (Arabic, English & Spanish).
- Handling customer tasks and requests.

Company industry:
Merchandising
Job role:
Sales

Account Manager

November 2012 - August 2013

Northgate Information Solutions

Spain

November 2012 - August 2013

• Preparing daily/weekly/monthly reports for Statement of Accounts & SAP.
• Conducting market research to assure that the company's accounts are constantly updated and presenting findings with updates to management.
• Preparing payment invoices.
• Handling complains and resolving problems.
• Liaising with different departments within the company to answer customers' questions.

Handling the tasks of Account Payable/Vendor Liaison for tasks performed using SAP Software:
• Vendor Liaison Administrator - using the SAP Software to generate invoices.
• Communicating with different departments to solve queries on specific invoices.

Managing vendors through the ’Vendor Portal Expert’ platform:
• Maintaining vendor relations.
• Making sure that vendors are using the portal in an optimal way.
• Helping vendors know how to upload/check their invoices.
• Assisting vendors with any inquiries on the portal's terminology, and any technical-related inquiry through communicating with the technical team.
• Customer retention and satisfaction duties.
• Managing and updating the company's accounts.

Company industry:
Financial Services
Job role:
Accounting and Auditing

Trainer

November 2005 - August 2011

London Educational Centre

Amman, Jordan

November 2005 - August 2011

Worked as a Test Centre Administrator (TCA) and Trainer for LEC where I was performing the following:

• Trainer on Soft Skills; Interpersonal Skills (collaboration and teamwork). Communication Skills (listening and speaking.)
• Assistant Computer Instructor in MS Office applications and internet search engines.
• Administrate the TOEFL iBT Test session by preparing the test for each candidate.
• POC with the mother company (ETS & Prometric).
• Handel hardware and software maintenance for all work-stations.

Company industry:
Training & Education Center
Job role:
Administration

Assistant Manager

February 2003 - August 2010

London Educational Centre (LEC)

Amman, Jordan

February 2003 - August 2010

• Oversee day-to-day operations and work of lower-level staff.
• Review and filter applications for potential new hires.
• Assist managers and other staff with the procurement of necessary materials and equipment.
• Assist with evaluating applicants applying for courses.
• Handle complaints from customers.
• Responsible for handling all government-related matters, including registration processes, documents, and social security requirements.

Company industry:
Training & Education Center
Job role:
Management

Education

Applied Sciences University

June 2010

June 2010

Bachelor's degree, Business Administration

Jordan

Firas Al-Ajlouni School

June 2003

June 2003

High school or equivalent, High School

Jordan

Skills

Sales Presentations
Expert
Sales Presentations
Expert
Salesforce.com
Expert
Salesforce.com
Expert
IT Sales
Expert
IT Sales
Expert
MS Office tools
Expert
MS Office tools
Expert
Customer Service
Expert
Customer Service
Expert
Typing
Expert
Typing
Expert
MS Word
Expert
MS Word
Expert
Time Management
Expert
Time Management
Expert
Online Research
Expert
Online Research
Expert
Administration
Expert
Administration
Expert
Team Work
Expert
Team Work
Expert
Customer Service
Expert
Customer Service
Expert
Negotiation Skills
Expert
Negotiation Skills
Expert
Communication
Expert
Communication
Expert
Operations
Expert
Operations
Expert
Business Writing
Expert
Business Writing
Expert
Guest Relations
Expert
Guest Relations
Expert
Presentation
Expert
Presentation
Expert
Hospitality
Expert
Hospitality
Expert
Email Corresponding
Expert
Email Corresponding
Expert
Vendor Management
Expert
Vendor Management
Expert
Office Management
Expert
Office Management
Expert
Supervising
Expert
Supervising
Expert
Marketing
Intermediate
Marketing
Intermediate
Writing
Expert
Writing
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Staff Training
Expert
Staff Training
Expert
Sales
Expert
Sales
Expert
Digital Marketing
Intermediate
Digital Marketing
Intermediate
Sales Force Automation (SaaS) Sales
Expert
Sales Force Automation (SaaS) Sales
Expert
Problem Solving
Expert
Problem Solving
Expert
IT Sales
Expert
IT Sales
Expert
Negotiation
Expert
Negotiation
Expert
MS Office tools
Expert
MS Office tools
Expert
Business Administration
Expert
Business Administration
Expert

Languages

Arabic
Native Speaker
English
Native Speaker
Spanish
Expert

Hobbies

  • Body Language.
  • Basketball.
  • Positive Interactions.
  • Learning new languages.