Senior Technical Support (Prestige account) at Etisalat UAE - Ajman Customer Care Center
إتصالات
مجموع سنوات الخبرة :14 years, 2 أشهر
Determines requirements by working with customers, • Resolves problems by clarifying issues, • researching and exploring answers and alternative solutions, • implementing solutions, • escalating unresolved problems, • Fulfills requests by clarifying desired information, • completing transactions, • forwarding requests, • Sells additional services by recognizing opportunities to up-sell accounts, • explaining new features, • Maintains call center database by entering information.
• Attracting new foreign customers based internet searching.
• Follow up customers from different foreign countries, keep in touch and communicate with them.
• Negotiate with the customers about (prices, materials, payment terms, delivery time and packing).
• Arrange and Follow up with the shipping companies all the shipping process.
• Organize and coordinate with the local and international fairs.
• Attracting new foreign customers based internet searching.
• Follow up customers from different foreign countries, keep in touch and communicate with them.
• Negotiate with the customers about (prices, materials, payment terms, delivery time and packing).
• Arrange and Follow up with the shipping companies all the shipping process.
• Researches, troubleshoots and resolves technical problems that customers may encounter, Communicates with customers.
• Using the latest technology and web based tools, to provide advanced troubleshooting solutions, to resolve technical issues.
• Tracks and monitors the problem to ensure a timely resolution.
• Identifies recurring problems and contribute ideas on ways to better solve these problem
• Gathering information for implementing the new project.
• Collecting inputs from clients.
• Listing out the Documents and documenting the project details.
• Explaining the Project Plan to internal execution team.
• Describing and creating the Acknowledge letters for the clients through Document. Control.
• Tracking the pending documents through weekly progress reports.
• Manual follow up with the clients internal team to get an expected schedule for all pending documents.
• Export of As-Built files in the customer required format.
• Sign-off from the customers with clear specifications of retention of Archives