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مصطفى الشيخ محمد, Team Leader

مصطفى الشيخ محمد

Team Leader·Venor Trading Co

Saudi Arabia

Bachelor's degree, محاسبه و معلوماتيه

Work experience

Total years of experience: 9 years, 5 months

Team Leader

January 2024 - Present

Venor Trading Co

Riyadh, Saudi Arabia

January 2024 - Present

Led and motivated the front-of-house team to actively pursue and achieve daily and monthly sales and
•
customer satisfaction targets.
Executed strategic up-selling initiatives, training new and existing staff on product knowledge to maximize
average transaction value.
Analyzed daily restaurant performance and customer feedback to optimize service standards and secure
repeat business.
Handled high-profile guest relations and resolved customer issues professionally, turning complaints into
loyalty and positive reviews.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Supervisor

January 2023 - Present

Advanced Ideas Co (AIC) Pizzeria Da Mimmo

Riyadh, Saudi Arabia

January 2023 - Present

• Scheduled staff shifts efficiently, considering individual availability
• and skill sets for optimal workforce distribution.
• Served consistent portions following recipes and control standards.
• Coordinated team members with focus on productivity, efficiency
• and enhancing customer experience.
Company industry:
Catering, Food Service, & Restaurant

Restaurant Supervisor

January 2023 - January 2024

Advanced Ideas Co (AIC) – Pizzeria Da Mimmo

Riyadh, Saudi Arabia

January 2023 - January 2024

• Organized staff schedules effectively based on operational needs and employee availability.
• Maintained food quality and portion consistency according to company standards.
• Coordinated team activities to improve workflow efficiency and customer experience.
• Monitored daily restaurant performance and supported smooth service operations.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Supervisor

January 2023 - January 2024

Advanced Ideas Co (AIC)

Riyadh, Saudi Arabia

January 2023 - January 2024

Monitored daily branch performance and coordinated team activities to enhance workflow efficiency,
•
directly boosting table turnover and peak-hour sales.
Ensured high consistency in product quality and presentation to maintain brand reputation and drive
customer recommendations.
Managed employee scheduling effectively to ensure top-performing sales staff were positioned during
peak operational hours.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Supervisor

January 2022 - January 2023

Layali Chamiya

Riyadh, Saudi Arabia

January 2022 - January 2023

• Maintained accurate records of sales, labor and other.
• Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
• Respond to customer inquiries and complaints with professionalism, enhancing guest satisfaction and loyalty.
• Coordinated with vendors to guarantee timely delivery of food and beverage supplies
Company industry:
Catering, Food Service, & Restaurant

Restaurant Supervisor

January 2022 - January 2023

Layali Chamiya

Riyadh, Saudi Arabia

January 2022 - January 2023

Supervised daily FOH operations with a strong focus on guest relations, customer acquisition, and service
•
excellence.
Maintained accurate, detailed records of daily sales, revenue streams, and labor costs to analyze and
improve profit margins.
Coordinated closely with external suppliers and vendors to negotiate favorable delivery terms, directly
supporting cost-control efforts.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Headwaiter

January 2021 - January 2022

Moccachino

Tripoli, Lebanon

January 2021 - January 2022

Company industry:
Catering, Food Service, & Restaurant
Job role:
Other

Head Waiter

January 2021 - January 2022

Moccachino

Tripoli, Lebanon

January 2021 - January 2022

• Delivered exceptional customer service in a high-volume environment, consistently leading the shift in
individual up-selling performance.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Headwaiter

January 2020 - January 2021

Saruja

Avsallar, Türkiye

January 2020 - January 2021

Company industry:
Catering, Food Service, & Restaurant

Head Waiter

January 2020 - January 2021

Saruja

Akarsu, Türkiye

January 2020 - January 2021

• Optimized guest service flow and effectively pitched premium menu items to international clientele.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Headwaiter

January 2019 - January 2020

Panto Alto

Tripoli, Lebanon

January 2019 - January 2020

Company industry:
Catering, Food Service, & Restaurant

Head Waiter

January 2019 - January 2020

Panto Alto

Tripoli, Lebanon

January 2019 - January 2020

• Maintained strong client relations, securing corporate bookings and large group reservations.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Headwaiter

January 2017 - January 2019

Chay w Asal

Tripoli, Lebanon

January 2017 - January 2019

Company industry:
Accounting
Job role:
Other

Head Waiter

January 2017 - January 2019

Chay w Asal

Tripoli, Lebanon

January 2017 - January 2019

• Drove daily sales through personalized menu recommendations and attentive, high-quality customer
service.
Company industry:
Accounting
Job role:
Hospitality and Tourism

Education

Lebanese University

March 2021

March 2021

Bachelor's degree, محاسبه و معلوماتيه

Lebanon

Skills

OPERATIONAL EFFICIENCY
Expert
OPERATIONAL EFFICIENCY
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
TEAM MANAGEMENT
Expert
TEAM MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
FOOD SAFETY AND SANITATION
Expert
FOOD SAFETY AND SANITATION
Expert
CUSTOMER EXPERIENCE STRATEGY CX
Expert
CUSTOMER EXPERIENCE STRATEGY CX
Expert
SALES
Expert
SALES
Expert
PROFESSIONALISM
Expert
PROFESSIONALISM
Expert
INTERNAL AUDITING
Expert
INTERNAL AUDITING
Expert
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
SUPERVISION
Intermediate
SUPERVISION
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CROSS SELLING
Intermediate
CROSS SELLING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
SELF MOTIVATION
Intermediate
SELF MOTIVATION
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
BT - Accounting and Computer Science (Certificate)
TS - Accounting and Auditing (Certificate)
Accounting and Computer Science
Accounting and Auditing

Hobbies and interests

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