Technical Support Manager
IDS NM
Total years of experience :17 years, 0 Months
• excellent customer relationship skills including maintaining and developing long-term relationships with customers.
• supporting laboratory and/or industrial equipment.
• handling multiple forms of simultaneous communication including email, phone, video.
• negotiation skills to find win-win solutions with customers.
• processes and tools for managing customer service and be able to implement them efectively.
• Performs on-site service and repair of semiconductor processing equipment Troubleshoots equipment problems.
• Maintains records and reports as required.
• Coordinates activities with peers, supervisor(s) and customers to minimize equipment downtime and interruptions.
• Instructs customer operating technicians on system operation and maintenance Perform upgrades and modifications to equipment as needed.
• Remain current on equipment/tools through appropriate training, manuals, factory periodicals, and other relevant materials.
• Performs the set-up, calibration, testing and troubleshooting of circuit, components and mechanical assemblies
• Determines and develop test specifications, method and procedures from blue prints and diagrams.
• Tests and troubleshoots assemblies and/or final system and complete rework on systems as result of testing.
• Prepares technical reports summarizing findings and recommending solutions to technical problems.
1- Evaluates manufacturing processes by designing and conducting research programs.
2- Improves manufacturing efficiency by analyzing and planning workflow, space requirements, and
equipment layout.
3- Assures product and process quality by designing testing methods.
4- Prepares product and process reports by collecting, analyzing, and summarizing information and
trends.
5-Provides manufacturing engineering information by answering questions and requests.
6- Keeps equipment operational by coordinating maintenance and repair services.
7- Completes design and development projects by training and guiding technicians.
1- Assembling electromechanical control panel boxes which depend on Schematics.
2- Read and interpret drawings, diagrams, blueprints, specifications, work orders, or reports.
3- Review work activities with supervisors.
4- Inspect wiring installations, assemblies, and circuits.
5- Test product to ensure conformance to specifications.
6- Documenting and redline prints, diagram for the new prototypes.
7- Quality Assurance of panels.
1- Ensuring that machinery, systems, infrastructure, and equipment run optimally with minimal downtime.
2- Conducting and overseeing maintenance process audits.
3- Diagnosing faults.
4- Undertaking planned maintenance.
5- Establishing different maintenance procedures and protocols.
6- Training staff on equipment operating and maintenance procedures.
7- Responding to major equipment breakdowns
8- Forecasting and strategic planning for system overhauls and upgrades, while considering long-term maintenance costs.
9- Procuring, testing, and commissioning specialist components, fixtures, or fittings.
10- Working with the maintenance director and other executives to manage budgets.
11- Setting and tracking maintenance KPIs
12- Playing an active role in helping the organization set up and execute preventive maintenance,
predictive maintenance, or any other preferred maintenance program.