MUSTAPHA CHALHAJ

Ensures the smooth running of the hotel and residence, where all areas of the business are managed and the guest service experience is delivered to the highest levels and working on hand with all HODs and colleagues on a daily basis.
• Personalize interactions and meet guests in Lobby by ensuring all guests feel valued and receive same level of service.
• Monitor and respond to all guest’s reviews in a professional manner through online and surveys and act on feedback to address areas of improvements.
• Owner of the hotel budget, business and sales plan, ensuring that all areas of the business are controlled.
Maximizing sales and profit, business opportunities and brand reputation, productivity and performance.
• Builds and maintains effective working relationships with all key stakeholders and business partners
• Reviews and scrutinizes business activities, objectives and best practices, providing recommendations that will drive financial performance and provide added value.
• Use social media to encourage with guests and showcase positive experience all time.