Program Manager
Independent Program Management Consultant
مجموع سنوات الخبرة :23 years, 2 أشهر
• Develop, train and guide the Project Managers in PPM and support tools, Project Management and Agile / Scrum processes.
• Institutionalize and integrate all the PMO and support tools (Project Open, Resource Allocation System, Billing Advice System, Process Orchestration Platform, and Learning Management System).
• Generate weekly enterprise scorecard / dashboard at the Portfolio / BU levels for key metrics.
• Audit and track ongoing projects at regular intervals to ensure projects are on course and follow the approved methodology.
• Monitor the data compliance / integrity for all identified data points.
• Identify problem areas and gaps in the processes and data updates across the projects.
• Constantly contribute to the process improvement initiatives (e.g. impact analysis on risks, issues, dependencies).
• Support the PMs to implement the PMI standards across the project management area for better delivery excellence.
• Implement productivity, quality, and customer-service standards.
• Measure and monitor significant metrics in the critical areas (PM, Development, SQA, BA).
• Ensure that all the products and projects are delivered in accordance with the corporate technical development standards.
1. Manage multiple Portfolios and Programs, Key Accounts, and Client Communication.
2. Develop, train and guide the Project Managers on PPM Tool, Project Management and Agile / Scrum processes ensuring data compliance and integrity.
3. Set the project scope, goals and deliverables along with project timelines and effectively manage Risks, Assumptions, Issues and Dependencies.
4. Implement productivity, quality, and customer-service standards.
5. Ensure that all the products and projects are delivered in accordance with the corporate technical standards and the corporate system development standards.
6. Established the EPMO engagement with a leading client in the publishing industry and collaborated with their senior management.
7. Developed and rolled out the "Restructuring and Reinvestment" Plan for about 59 projects worldwide under the "Content Strategy Framework" and "Front End Technology" Portfolios.
8. Set up Project-Process Framework (Development, Enhancements, and Maintenance) along with Phase Gates, Process Definition, Quality Objectives and Portfolio Dash-boarding.
9. Created and conducted training courses for Project Managers related to agile best practices, understanding and improving team dynamics and team performance.
10. Enhanced the portfolio reporting with health score card and Performance Indices.
11. Championed the project cost management and demonstrated the expertise in Cost Benefit Analysis (CBA), Earned Value Analysis, etc.
• Act as a single point of contact for all the Accounts (United States Police, Fire and Corrections Management Centres)
• Spearhead a team of 15 resources and reporting to the Business Unit Head.
• Responsible for all deliverable of multiple products (CAD, WDA, Fire RMS and CSP).
• Act as the focal point for all defects/proposed changes and schedule the requirements for development and track with weekly/monthly reports.
• Perform Team assessments and evaluations.
• Act as a liaison between departments to implement efficient processes and resolve all conflicts that ensure timely delivery of software products.
• Review and manage all project/product documents in SharePoint Servers.
• Experience in Pre-sales with RFP review and draft proposals preparation.
• Handle L3 support services and manage incidents/tickets with minimal turnaround time.
• Responsible for software deployments and configuration elements within the Dev, Test, Staging, and Production environments.
• Create and maintain build scripts/templates to ensure and improve accurate repeatable practices across several products and projects.
• Manage all the Test and QA servers with the latest build and resolve any environmental issues.
• Review test scenarios, test case design, test data preparation, and analyse test results.
Passed in First class
College Topper. University 37th Rank holder. Best outgoing student.
Top 3 outgoing students in the science branch.
School Topper
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