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تم إلغاء حظر المستخدم بنجاح
معتصم الطيب, Service Manager

معتصم الطيب

Service Manager·Saleh Al-Hamad AL-Mana Co. (Nissan

قطر

دبلوم, Mechanical And Electrical Engineering

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 6 أشهر

Service Manager

يناير 2021 - حتى الآن

Saleh Al-Hamad AL-Mana Co. (Nissan

الدوحة، قطر

يناير 2021 - حتى الآن

• Operational Excellence & Quality: Spearheaded daily workshop and service
operations, successfully aligning local processes with strict international
manufacturer standards; proudly led the team to secure the Gold Level Achievement
in Nissan Dealers standard program (NDSP).
• Lean Implementation: Successfully applied Lean Principles across workshop layouts
and workflows, eliminating operational bottlenecks, reducing vehicle turnaround
time, and boosting overall Workshop Efficiency and Productivity.
• Financial Control & Cost Optimization: Engineered and executed strategic cost
reduction initiatives that decreased operational expenses without compromising
strict brand service benchmarks.
• Performance & KPI Management: Established rigorous monitoring systems for key
performance indicators (KPIs), significantly increasing the Fix-It-Right (FIR) rate
and optimizing labor utilization across multi-cultural technician teams.
• Supply Chain Mitigation: Collaborated closely with the parts department to manage
inventory flow and streamline distribution, successfully mitigating parts shortage
impacts and decreasing customer waiting times.

مجال الشركة:
وكلاء السيارات

Reception Supervisor

يناير 2018 - ديسمبر 2020

Saleh Al-Hamad AL-Mana Co.

الدوحة، قطر

يناير 2018 - ديسمبر 2020

• Frontline Leadership: Directly supervised, coached, and mentored the service
reception team, ensuring absolute adherence to corporate procedures, service
delivery standards, and brand values.
• CSI & Retention Drive: Revamped customer handling processes at reception, which
directly resulted in enhanced customer feedback, maximized Customer Satisfaction
Index (CSI) scores, and improved long-term retention.
• Escalation & Resolution: Acted as the primary escalation point for complex
customer grievances, utilizing advanced negotiation and problem-solving skills to
resolve conflicts swiftly while safeguarding dealership reputation.

مجال الشركة:
وكلاء السيارات

Service Advisor

يناير 2014 - يناير 2017

Saleh Al-Hamad AL-Mana Co.

الدوحة، قطر

يناير 2014 - يناير 2017

• Customer Consultations: Acted as the primary brand ambassador, managing
customer welcomes, scheduling, and conducting comprehensive initial vehicle walk
arounds and diagnostic troubleshooting.
• Upselling & Revenue Generation: Translated technical vehicle diagnoses into clear,
value-driven explanations for customers, preparing accurate repair estimates that
consistently achieved and exceeded monthly labor and parts upselling targets.

مجال الشركة:
وكلاء السيارات

General Supervisor

يناير 2010 - ديسمبر 2012

Maysour Trading & Technical Services,

الدوحة، قطر

يناير 2010 - ديسمبر 2012

• Service Delivery: Managed operational requests and customer inquiries, enforcing
high-quality service execution and prompt turnaround times.
• Policy Balancing: Exercised strong decision-making skills to balance strict company
commercial policies with strategic actions required to secure long-term customer
loyalty.

مجال الشركة:
صيانة السيارات وقطع الغيار وخدمات الدعم

Customer Service Representative

يناير 2009 - يناير 2010

Investment & Industry Development Co. Ltd

الخرطوم، السودان

يناير 2009 - يناير 2010

• Resolved complex service issues by conducting root-cause analysis on customer
complaints, ensuring optimal and sustainable solutions.

مجال الشركة:
البنوك

التعليم

Sudan University of Science & Technology

يناير 2009

يناير 2009

دبلوم، Mechanical And Electrical Engineering

السودان

Skills

People Skills
Expert
People Skills
Expert
Data Entry
Expert
Data Entry
Expert
Reporting Skills
Expert
Reporting Skills
Expert
Organizational Skills
Expert
Organizational Skills
Expert
Print On Demand
Expert
Print On Demand
Expert
team player
Expert
team player
Expert
time management
Expert
time management
Expert
problem solving
Expert
problem solving
Expert
Microsoft office applications
Expert
Microsoft office applications
Expert
leadership skills
Expert
leadership skills
Expert
AUTOMOTIVE INDUSTRY
Intermediate
AUTOMOTIVE INDUSTRY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
LEAD TIME REDUCTION
Intermediate
LEAD TIME REDUCTION
Intermediate
LEAN MANUFACTURING
Intermediate
LEAN MANUFACTURING
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
Data Entry
Expert
Data Entry
Expert
Reporting Skills
Expert
Reporting Skills
Expert
Organizational Skills
Expert
Organizational Skills
Expert
Print On Demand
Expert
Print On Demand
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

الهوايات والاهتمامات

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