ICT Manager
Petroneeds Services International
Total years of experience :14 years, 0 Months
Succeed in building up IT, Networking (LANs/WAN) and communication infrastructure, covering all business urgent and future needs for services automation, communication, data process, storages, and transmission,
•Hired teams and developed business model, established objectives, long and short terms strategies, developed policies/ procedures, jobs description and corporate IT and business units KPIs.
•Initiated, Managed and directed t internal projects associated with business processes automation and intergradations, succeed in leading the development and implementation of corporate ERP system covering all core business functions.
•Initiated, developed and implemented Petroneeds business continuity solutions and procedures and maintained technologies business and operations risk profile.
•Developed, implemented and maintained ICT operations manuals, policies and procedures to comply with company information and technologies' assets integrity, availability and security requirements.
•Chartered internal and external business projects; prepare technical proposals and feasibility studies for up seen projects, managed tendering preparation and submission activities.
•Managed ICT business units' resources including budgeting, financial and administrative, staff development and performance measurement.
•Governed and controlled the usage of ICT facilities and services through a comprehensive ICT policies and procedures and technology resources and assets' management.
services and resources.
•Demonstrated advanced projects, operations and personnel management skills in the coordinating and directing business requirements and team of ICT Engineers and System Administrators to ensure best practice are applied and business goals are achieved.
•Derived standards across the business, while working in line with strict, predefined I.T. service level agreements supporting business mission critical operations and growing technology facilities and services requirements
•Participated as a key person in the company Business Resumption Plan task force and succeed in leading the team to establish business resumption and continuity strategies and plans.
•Responsible for Drafting IT technical Request for proposals (RFP) and work with procurement to ensure effective IT requirement's procurement process, technically evaluate proposals and perform acceptance testing as required.
•Initiated, developed, established and maintained ICT services desk with enhanced collaboration, tracking, monitoring and escalation and reporting features, resulting in enhancing end users services and satisfaction levels.
•Initiated and implemented corporate data archiving and retention policy and technical solutions.
•Implemented WNPOC disaster recovery plan and solution, achieving the latest technology directions for virtualization and providing a cost effective and efficient disaster recovery solution.
technical and operational aspects of information and communication systems (15 network sites, 30 servers and 4 SNAs storages) hosting mission critical business systems. Leading and give work direction for a team of 10 IT Engineers and Technicians within their daily roles in supporting robust IT and network operations.
•Administrated all IT and network infrastructure operations including datacenter, information security, network availability across all GNPOC sites and operating concision.
•Applied a high-level commitment, dedication and problem solving skills throughout the role, with responsibility for the troubleshooting and maintenance of the mission critical systems to ensure agreed services levels are met.
•Maintained a full fiscal responsibility for budget planning, with further responsibility for the upkeep of system licenses and the development of bidding documentation IT supply contracts. Further key areas of accountability included the management and upkeep of the I.T. assets inventory, the delivery of scope of work documents for SLAs and contracts, and regular participation in I.T. review meetings.
•Ini$ated, defined requirements, charted, managed the project for the successfully implementa$on of efec$ve v disaster recovery solu$on for the GNPOC mission cri$cal technology services and systems (500K USD Project).
•Played core role in the development, and migration to corporate ERP system (4.7M USD Project).