Mutaz Al-Aloul

Technical Director at TASC Towers

• Jordan - Amman
• My current job since January 2021

Network Operations Center Manager at Zain - Jordan

• Jordan - Amman
• June 2011 to December 2020

Working at Zain as Network Operations Center Manager, responsible for:

 Leading Network Operations Center (NOC) team who is looking after Zain’s technical elements (Network and IT) on a 24 by 7 basis and distributed among three units: Network Operations, Radio Configuration, and System Administration.
 Ensure that customer experience and satisfaction with the network is always positive while offering smart and cost-effective solutions internally.
 Planning and assigning activities that contribute to improving network KPIs, while meeting the commercial needs of the organization.
 Following up on actions and measures taken by related teams and suppliers to resolve outstanding issues.
 Keeping abreast of developments in wireless technologies, operations and maintenance methods, standards, and best practices.
 Recommending actions and processes that may shorten cycle times and enhance productivity.
 Ensuring proper allocation and submission of the budget for the department and coordinating with the Finance department to track spending.
 Coordinating with Zain Group and building on synergies of the OPCOs.
 Supporting the regulatory team in satisfying telecom regulatory commission requirements where applicable.
 Leading the business continuity efforts within the department to ensure network and organization is ready to overcome potential threats.
 Evaluating the division’s performance, subordinate's performance and identifying relevant training requirements.
 Coaching team members and providing guidance to ensure higher efficiency.

Network Maintenance Manager at Zain - Jordan

• Jordan - Amman
• June 2009 to June 2011

responsible for:

 Leading Zain Jordan Network Maintenance division that is responsible for preventive and corrective maintenance activities and projects among Zain-Jordan’s network covering BSS, Transmission, Civil Infrastructure, and Power aspects.
 Budgeting and Expenses control through OPEX and CAPEX optimization.
 Meeting the Division’s functional and financial KPIs.
 Following up on network maintenance agreements with vendors and contractors and review them for optimization.
 Following up financial processes including purchasing and invoicing for network maintenance-related projects.
 Following up and managing network maintenance projects and plans.
 Preparing the environment for team initiatives.
 Overseeing activities of personnel.
 Ensuring that staff is adequately trained.
 Evaluating products/systems in light of company needs.
 Participating in network department roadmap setting and ensuring the proper implementation of the company’s vision and network department’s mission.
 Providing consultative direction for the team towards predetermined long-range goals and objectives.
 Reviewing assignments and determines the course of action to be pursued to obtain necessary results.

BSS Team Leader at Zain - Jordan

• Jordan - Amman
• April 2008 to June 2009

Working at Zain as BSS Team Leader, responsible for:

 Leading BSS maintenance team that is responsible for BSCs, RXCDRs, PCUs, and BTS preventive and corrective maintenance activities and projects.
 Assigning daily missions and activities to team members and managing available resources according to the work needs.
 Following up and handling network alarms and outages from the BSS side.
 Following up Repair and Return Process for spare parts needed for network maintenance.
 Following up and handling Test Equipment Calibration Procedure.
 Team members coaching.

BSS Senior Engineer at Zain - Jordan

• Jordan - Amman
• April 2005 to April 2008

responsible for:

 Installation, commissioning, and testing of Base Station Controllers (BSC).
 Installation, commissioning, and testing of Transcoders (RXCDR).
 Installation, commissioning and testing of GPRS Packet Control Unit (PCU).
 Installation, commissioning, and testing of Base Transceiver Station (BTS).
 Site revision: Upgrades, downgrades & replacement of BTS.
 Implementation of hardware and software upgrades of BSC/RXCDR and PCU related to network expansion projects.
 A-Interface expansion by adding new systems between the RXCDRs and MSCs.
 Being on-call engineer 24/7 a week for maintenance and troubleshooting and unexpected outages.

 Preventive maintenance of all BSS equipment (BSC/RXCDR/PCU) including audit process, reporting the problems and suspected device testing.
 Perform all hardware needs/changes for proper RF optimization.
 Corrective maintenance of all BSS equipment (BSC/RXCDR/PCU) including hardware problem solving, GL-BOX testing for the A-interface, and troubleshooting the repetitive problems.
 Creating and modifying BSC and PCU Software Upgrade Acceptance Test Procedure.
 Motorola BSS Gather study project, which aims to make the BSS and DataBase Engineers get familiar with the BSS Gather software that helps in gathering the network data, checking the status of the network elements and parameters, and help in troubleshooting and fixing the network faults and problems.
 Developing programs to trace the BSS Repair and Return shipments.
 Developing programs to collect the daily network events from NOC servers and extract them in a way that helps the Engineers in Network alarms tracing, collecting, and troubleshooting.
 Developing a program to track BSS and Transmission Hardware equipment’ quantities.

Development and Specification Engineer at Geographical Information System Technology Center (GISTEC)

• United Arab Emirates - Sharjah
• July 2004 to February 2005

 Developing new programs related to geographical information systems using Visual Basic 6.0 and Visual Basic.Net and maintaining the previously developed programs.
 Building, Configuring and updating Geographical Information system-related Databases.

Unviersity Intern at General for Computers and Electronics Company (GCE)

• Jordan - Amman
• July 2003 to September 2003

 Installation of Windows and other needed programs for customers.
 Configuring operating systems for network servers.
 Installation and configuring of computer networks for the company customers.
 Troubleshooting and solving Operating systems and network problems.