كلما زادت طلبات التقديم التي ترسلينها، زادت فرصك في الحصول على وظيفة!

إليك لمحة عن معدل نشاط الباحثات عن عمل خلال الشهر الماضي:

عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.

ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
Mutaz Gsmalseed, Senior Technical Consultant & L3 Production Support

Mutaz Gsmalseed

Senior Technical Consultant & L3 Production Support·NCR Atleos

الإمارات العربية المتحدة

ماجستير, Computer Science

الخبرة العملية

مجموع سنوات الخبرة: 7 سنوات, 5 أشهر

Senior Technical Consultant & L3 Production Support

يناير 2021 - حتى الآن

NCR Atleos

دبي، الإمارات العربية المتحدة

يناير 2021 - حتى الآن

• Serve as primary L3 production contact for 50-100 self-service kiosks, pods, and interactive video
call service units across UAE government sites, maintaining 97-99% production uptime against
contractual SLA targets.
• Lead end-to-end incident management across NCR engineering, switch teams, network,
infrastructure, field service, vendor, and client stakeholder groups — covering outage coordination,
workaround delivery, and post-incident closure.
• Conduct root cause analysis (RCA) and author post-incident reports for all critical and major
incidents, implementing preventive actions that have measurably reduced repeat incident rates.
• Own full release cycle participation across Test, Staging, and Production environments —
functional validation, deployment coordination, post-release health checks, rollback support, and
client communication.
• Raise and manage production bugs, enhancement requests, and change requests in JIRA with full
technical context: logs, reproduction steps, client impact, and priority classification.
• Coordinate infrastructure patching and server upgrade windows with infrastructure teams to
validate zero-impact application stability for all kiosk services post-maintenance.
• Deliver weekly and ad-hoc operational reports covering issue tracking, rollout status, and SLA
performance to client and internal stakeholders.
• Prepare POCs, deployment guidelines, implementation procedures, and technical documentation;
conduct stakeholder management and vendor negotiation to align deliverables with business
timelines.

مجال الشركة:
خدمات تكنولوجيا المعلومات

Application Support Engineer (L3)

ديسمبر 2020 - يناير 2021

Diyar United Company – ADNOC Client

أبو ظبي، الإمارات العربية المتحدة

ديسمبر 2020 - يناير 2021

• Provided third-level support for ADNOC head office application components, handling production
incidents, urgent outages, infrastructure degradations, and integration failures with structured
incident response.
• Monitored integration interfaces and availability of all integration points between internal systems
and external services, proactively identifying degradations before business impact escalated.
• Diagnosed database-level failures through log analysis, query investigation, and root cause
identification — coordinating resolution with DBA, infrastructure, and application teams.
• Executed deployment sanity checks and coordinated new head office software releases, validating
production readiness and post-deployment stability for each release cycle.
• Built monitoring and reporting tooling for the Client Smart Wallet system, improving operational
visibility and reducing mean time to detect (MTTD) for recurring issues.

مجال الشركة:
خدمات تكنولوجيا المعلومات

Volunteer

يناير 2020 - يناير 2021

Emirates Red Crescent

أبو ظبي، الإمارات العربية المتحدة

يناير 2020 - يناير 2021

مجال الشركة:
المنظمات غير الربحية

IT System Analyst

يناير 2019 - ديسمبر 2020

Alpha Data – UAE Insurance Authority Client

أبو ظبي، الإمارات العربية المتحدة

يناير 2019 - ديسمبر 2020

• Gathered, analyzed, and documented business and technical requirements for UAE government
insurance digitization initiatives using BRD, FSD, SRS, RTM, UML, use cases, and wireframes.
• Managed product backlogs and supported Agile/Scrum delivery cycles, coordinating
communication across business, development, infrastructure, and testing teams.
• Facilitated UAT/SIT sessions with government stakeholders to validate functional and non
functional requirements; maintained full requirements traceability throughout delivery.
• Modeled system workflows, activity diagrams, data models, and business processes using UML
and Enterprise Architect to support technical design and solution alignment.

مجال الشركة:
خدمات تكنولوجيا المعلومات

التعليم

University of Khartoum

يناير 2016

يناير 2016

ماجستير، Computer Science

السودان

Sudan University of Science & Technology

يناير 2012

يناير 2012

بكالوريوس، Software Engineering

السودان

Skills

DESKTOP SUPPORT
Intermediate
DESKTOP SUPPORT
Intermediate
INTERNAL INVESTIGATIONS
Intermediate
INTERNAL INVESTIGATIONS
Intermediate
NETWORK SWITCHES
Intermediate
NETWORK SWITCHES
Intermediate
PROBLEM MANAGEMENT
Intermediate
PROBLEM MANAGEMENT
Intermediate
SYSTEM INTEGRITY
Intermediate
SYSTEM INTEGRITY
Intermediate
TECHNICAL CONSULTING
Intermediate
TECHNICAL CONSULTING
Intermediate
Production Support
Expert
Production Support
Expert
Software Integration
Intermediate
Software Integration
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
BANKING
Intermediate
BANKING
Intermediate
CONSULTING
Intermediate
CONSULTING
Intermediate
DIGITAL BANKING
Intermediate
DIGITAL BANKING
Intermediate
ENTERPRISE APPLICATION SOFTWARE
Intermediate
ENTERPRISE APPLICATION SOFTWARE
Intermediate
ENTERPRISE INTEGRATION
Intermediate
ENTERPRISE INTEGRATION
Intermediate
FINANCIAL TECHNOLOGY FINTECH
Intermediate
FINANCIAL TECHNOLOGY FINTECH
Intermediate
INCIDENT MANAGEMENT
Intermediate
INCIDENT MANAGEMENT
Intermediate
PAYMENTS INDUSTRY
Intermediate
PAYMENTS INDUSTRY
Intermediate
PRODUCT SUPPORT
Intermediate
PRODUCT SUPPORT
Intermediate
SYSTEMS ANALYSIS
Intermediate
SYSTEMS ANALYSIS
Intermediate
INTEGRATION PLATFORMS
Intermediate
INTEGRATION PLATFORMS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PAYMENT SYSTEMS
Intermediate
PAYMENT SYSTEMS
Intermediate

اللغات

العربية

مبتدئ

الانجليزية

مبتدئ

التدريب و الشهادات

الشهادات
Oracle WebLogic Administration
Agile Project Management
ITIL v4 Foundation
Site Reliability Engineering (SRE) Foundation
AWS Certified Cloud Practitioner
Networks and PC Maintenance / Oracle Developer 6i Programming
Oracle WebLogic Administration
Agile Project Management
ITILv4
1 Million Prompters
Site Reliability Engineering (SRE) Foundation Certification
AWS Cloud Practitioner Certified
1 Million Prompters (AI Prompt Engineering)
Agile Project Management - Telecommunications and Digital Government
Site Reliability Engineering (SRE) Foundation
AWS Certified Cloud Practitioner
Agile Project Management - Telecommunications and Digital Government Regulatory Authority
Site Reliability Engineering Foundation
AWS Certified Cloud Practitioner

الهوايات والاهتمامات

Running
Reading