Senior telecom technician
Sultan Telecom (Under Ahmadi Kuwait Oil Company)
Total des années d'expérience :2 years, 10 Mois
• Configuring & Managing Avaya IP
• Configuring and installation Avaya Call Center Software.
• Configuring and installation Avaya IPPhones at different location and different models.
• Managing and solving IT Helpdesk Avaya IPPhones problems.
• Configuring and Installing Avaya EFax different Location (KOC).
• Configuring and Installing Analog and Digital phones
• Troubleshooting and supporting to end users based on the request.
• Perform preventative maintenance procedures.
• Update, troubleshoot incoming trouble tickets while maintaining SLAs for resolution of tickets.
• Troubleshooting and supporting to end users based on the request.
• Coordinate with Engineer, KOC Customer (Analog - Copper recertified)
Kuwait as FTTH/GPON and MOC (Copper) Asst.Engineer - Al-Qusour, Raqqa, Sabahiya, Ahmadi and Mangaf, Fintas