General Manager
Total years of experience :35 years, 4 Months
Manage and oversee the activities, operations, resources and provide high level of support to staff to achieve competitive advantages.
Manage and implement workshop standard operating procedures and effective usage of human and other resources. Provide administration guidance. Manage and oversee the activities, operations, resources and provide high level of support to staff to achieve competitive advantages.
customer satisfaction and retention, customer complaint handling, well management of the center with smooth operations, ensuring customer vehicles received and delivered in professional manner and vehicles in safe hand, monitoring and motivating reception staff, monitoring
customer satisfaction and retention, customer complaint handling, customer good relationship establishing and building loyal clientele, well management of reception area with smooth operation, ensuring workshop operation continuity in service manager absence, ensuring customer vehicles received and delivered in professional manner and vehicles in safe hand, monitoring and motivating reception staff, monitoring repair order trends (WIP).
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customer satisfaction and retention, customer complaint handling, customer good relationship establishing and building loyal clientele, ensuring customer vehicles received and delivered in professional manner monitoring repair order trends (WIP).
control and supervise the carrying out of the Service Actions and Recall Actions of the vehicles. I attended several training courses conducted by
Al Fardan Premier Motors.
customer satisfaction and retention, customer complaint handling, customer good relationship establishing and building loyal clientele, ensuring customer vehicles received and delivered in professional manner and vehicles in safe hand, monitoring repair order trends (WIP).
Also I used to supervise and control and manage the ( P.D.I. ) workshop activities. I attended several training courses conducted by
Al Jomaih Automobiles Co. in co-operation with General Motors Corporation.
Working in Heat Exchange Coils and HVAC and Refrigeration
Equipment Factory in ( Al Hafez Group - Syria
Working in
courses: EMBA Certificate.