Muzaffar Ali Khan

Name of the Company: 050 TELECOM, DUBAI, UAE
Designation held: Customer relationship officer
Duration of period: 2013-2015
Year of experience: still working


Job Responsibilities
➢ Answer calls and respond to emails
➢ Handle customer inquiries both telephonically and by email
➢ Research required information using available resources
➢ Manage and resolve customer complaints
➢ Provide customers with product and service information
➢ Enter new customer information into system
➢ Update existing customer information
➢ Process orders, forms and applications
➢ Identify and escalate priority issues
➢ Route calls to appropriate resource
➢ Follow up customer calls where necessary
➢ Document all call information according to standard operating procedures
➢ Complete call logs
➢ Produce call reports

Business

Religion: Muslim

Name of the Company: TATA DOCOMO LTD, HYDERABAD, INDIA
Designation held: Customer relationship officer
Duration of period: 2012-2013
Year of experience: 1 year

Name of the Company: HDFC BANK PVT, HYDERABAD, INDIA
Designation held: Calculation officer
Duration of period: 2011-2012
Year of experience: 1 year