HOUSEKEEPING OFFICER
Qatar Airways
Total years of experience :4 years, 7 Months
HOUSEKEEPING OFFICER
Qatar Airways, Doha Qatar
July 2013 to March 2014
CAFÉ MANAGER
Café Coffee Mania Srinagar
Nov 2012-June 2013
RESPONSIBILITIES
• Looked after overall Housekeeping operations
• Housekeeping department
• Front office departments
• Maintaining hotel standards
• Surprise audits
• Maintaining Quality standards
• Adherence to the laws set by the government
• Maintaining safety standards
• Quality check of products used for cleaning
• Staff allocation
• Staff roistering
• Keep track of the services & cleanings carried out • Briefing supervisor & housekeeping staff
• Keep records & maintaining list of schedules
• Dealing with customer concerns (if any)
• Briefing Gm & MD of the any need, progress & concerns
• Very high customer satisfaction
• VOC's from customers
• Best team player
• Zero team attrition
• Best team manager
• High client satisfaction
• New customers brought in loop
• Consistent targets met up
• A self drive team built
• promoted within short period of time
Very Proficient
Very Proficient
Very Proficient
Very Proficient
ASSISTANT MANAGER
ROCKLAND HOTEL
New Delhi India
July 2008 to August 2011
Secondary school education from "JKBOSE" in 2004 (General) I, Mohammad Muzaffar hereby show my great interest& concern in your company & would like to apply for the best suitable position currently available in your company I intend to build my career with one the leading retail brands INDIA to excel in my career & touch the never ending limits of success. I truly believe & trust if one has a go getting attitude, then he can achieve what he wants, no matter what the obstacles are. In due course of time, I see myself as one of the greatest assets to my employers & that's the biggest achievement when one is really valued & gets what he deserves In next five years, I see myself at a position where I would be highly valued, respected & honored basis on my smart work & result oriented performance & skills. This all would be possible team work & efforts, mutual cooperation & heading for the common goal & that is taking our company to the epitome of success & values. Besides my past experience & skills would be an advantage to make all this happen in reality RESPONSIBILITIES • Handled overall Housekeeping operations • Ensuring complete cleaning of aircraft cabin like Galleys, Cockpit, Lavatories, Passenger seats • Quality & hygiene • Handled team of 42 associates, 4 team leaders & 2 supervisors • Ensuring PPE's are used properly • Safety instructions are followed • Timely cleaning of aircraft • Team allocation & delegation