Muzaffer Ali Khan

Al Futtaim - EIT (Consultant through IT People Gulf), DFC, UAE (APR 2018-Present)
 The Al Futtaim group is a large conglomerate operating in multiple countries. It was founded in the 1930s and grew rapidly automotive, retail, real estate & other line of businesses.

• Key resource in group-wide migration of mailboxes to Microsoft office 365 technologies.
• Responsible for Scheduling O365 applications package to client machines through SCCM.
• Resolved incidents occurring after deployment of O365 client package.
• Coached business users on various O365 services likes Teams, Yammer, OneDrive, Planner, staff hub, etc. to achieve a higher adoption rate.
• Assisted Solution architects in strategically executing O365 solutions.
• Trained field support and service desk teams in O365 usage, known issues & their resolutions to assist with operational readiness.
• Prevented escalations by making detailed research and careful planning of client deployment activities.
• Collaborated with the corporate communications team to rollout O365 transformation info with users to inform, educate & excite them of impending O365 move.
• Provided hyper-care to the C-Level executives of the various business of the group, minimizing the downtime occurred during their mailbox migration.

• Reporting to the Director - (FMCG) Distributions Middle East & Africa.
• To ensure the IT infrastructure is running smooth and efficiently.
• Implemented IT policies and procedures for the optimum usage IT equipment’s and services.
• Managed several technological project implementations.
• Responsible for providing IT support to colleagues and senior management.
• Implementation of CRM & ERP (Microsoft Dynamics) for the business.
• Implementation of IT service desk Samanage and structuring the service delivery.
• Administering Office 365 for the organization.
• Managing IT operations of offices in Saudi Arabia, Jordan, UAE, and Turkey.

NRL GROUP is a reputed holding company established in 1966, with businesses in Real estate,
Travel & Tourism, freight forwarding, warehousing and air cargo services, distribution of building material, and provides civil contracting for infrastructure projects.
• Supervised two computer engineers to provide effective IT support to the Group.
• Acted as Project Manager for a major Implimentation of ERP and CRM business application.
• Responsible for managing server room, taking appropriate action as per company guideline in case of any undesirable situation.
• Provide various reports to the company management on a periodic basis.
• Report progress to the management, including any changes made to plans or production system.
• Monitored backup system (Acronis) on daily basis.
• Configured Cyberoam and Fortigate UTM devices (Firewall, Router, etc) to secure the network and have VPN tunnels to the branch offices.
• Administered active directory on 2003 and 2008 Microsoft windows servers.
• Established and maintained professional relationships with the vendors to get their best response when requirements came up.
• Provided technological insights to the management helping them to make informed decisions.
• Created an Employee Policy Guideline for the usage of IT resources like computers, software, internet, etc.

• Attended to all IT related issues of the colleagues and ensured they are resolved at the earliest.
• Coordinated with the IT Service provider with whom we had AMC, for complex issues.
• Implemented & Maintained Spiceworks IT Service desk application to record and track user support calls and e-mails.
• Responsible for procurement of all IT equipment for the group.
• Provisioned laptops and desktops with configurations set as per company guidelines.
• Provided on-call IT support to employees and if required, used to remotely support them over TeamViewer.
• Responsible for Identity management system (Managing ID cards and door access cards with necessary privileges as per company guidelines).
• Created secure VPN connection across the main office and branch offices over Cyberoam UTM devices.
• Coordinated with Vendors for installing and maintaining the following system but also have a good understanding of their functioning.
a) CCTV monitoring system
b) PABX system
c) Door Access system
d) Attendance Management system