Mya Fleming

• Meeting and greeting clients in a courteous, professional and friendly manner
• Providing a professional and personal service to clients
• Reserving meeting rooms
• Arranging couriers and booking taxi services
• Operating a busy switch board and directing calls in a positive, professional and sympathetic manner.
• Sorting and distributing post and efficiently handling office traffic
• Filing, photocopying, faxing, scanning
• Arranging various clinics including organising and sending of appointments, keeping clear records with the use of
excel spreadsheets, mail merge.
• Data Entry for clinics, CAPEX, referrals for different disciplines, including Psychology, OT etc.
• Looking after administration of respite for service users
• Managing email enquiries

• Fully Trained on both Airbus A380 and Boeing 777.
• Intense Cabin Crew Training for 2 months - medical and security and safety procedures
• Handling customer service, complaints and providing alternatives to ensure customer satisfaction
• Scanning customer profiles for potential security/medical risks/disruptive behaviour
• Remaining calm, motivated and assertive whilst under pressure and interacting with difficult personalities
• Observing customer cues, personal preferences and cultural preferences to provide a personal touch to service
• Excellent punctuality
• Creating unforgettable experiences for customers.
• First aid and CPR certified
• Sales and upselling In-Flight products
• Knowledge of Aviation Regulations

• Dealing with day-to-day operations of an executive airport.
• Liaising with handling operators and the aircraft as well as helping with passengers in a professional environment.
• Provided a refreshment service in the private lounges to executive passengers.
• Assessed passengers and crew, always on high alert for the safety of the airport and dealing with Irish customs and
immigration when required.
• Helped maintain airport security by checking and issuing identification and maintaining a visitor log.
• Issued invoices for handlers and aircraft and collected payments.
• Perform ad-hoc administration duties.
◦ Full security training
• Help with social media and running our website, as I obtained a Digital Marketing Certificate in 2023.
• I have a great understanding of privacy surrounding VIP passengers and great knowledge on dealing with VIP
passengers and their wants/needs.
• Stock take - Merchandise & Bar Stock.

• Providing reports and findings to management, credit/debit control.
• Reconciled financial accounts using numerous different software seg - Excel and Microsoft GP.
• Dealt with customer queries in a professional manner.
• Excel trained as well as training in other software systems.
• Monitored customer accounts and sent follow up emails and follow up calls.
• Set up and dealt with direct debits - Nuapay
• Managed the accounts mailbox and statements
• Developed great relationships and trust with customers.