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Muhammad Yamin, Senior Business Analyst / MS Dynamics Consultant

Muhammad Yamin

Senior Business Analyst / MS Dynamics Consultant·Veracity Consulting

Canada

Master's degree, Information Systems

Work experience

Total years of experience: 18 years, 6 months

Senior Business Analyst / MS Dynamics Consultant

January 2024 - Present

Veracity Consulting

Toronto, Canada

January 2024 - Present

• Spearheaded requirements and design for enterprise-wide cloud
integration and O365 migration projects, ensuring 100% alignment with
data governance and security standards.
• Partnered with cross-functional teams to develop user stories and technical
requirements for API services, accelerating delivery timelines by 20%.
• Defined SaaS integration strategy, reducing system redundancies and
enabling seamless connectivity across cloud platforms.
• Collaborated with Microsoft and internal engineering teams to mitigate
risks, optimize project readiness, and ensure successful cloud adoption.
• Improved requirements traceability and delivery quality by implementing
structured Agile ceremonies and stakeholder feedback loops.
Company industry:
IT Services

Senior Business Analyst/Solution Architect

April 2019 - Present

KalSoft

Ontario, Canada

April 2019 - Present

My role is a combination of pre-sales support as well as managing existing client requirements. I am the main point of contact for Canadian clients as well as off-shore development teams. Projects included Microsoft SharePoint workflow automation, O365 and Business Central licensing implementation and custom mobile app development.
• Point of contact from all Canadian clients across industry for change requests and service.
• Responsible for structuring proposals and estimating project costs in client proposals.
• Support account and sales teams in client discussion from solution architecture point of view.
• Industry exposure included: logistics, financial services, pharmaceuticals, manufacturing.
Company industry:
IT Services
Job role:
Information Technology

Senior Business Analyst

January 2022 - December 2023

Mattamy Home Builders

Mississauga, Canada •Remote

January 2022 - December 2023

• Led business analysis for front-office digital redesign and Microsoft
Dynamics 365 CRM implementation, enhancing operational efficiency by
25%.
• Directed QA testing for vendor-built home design software, reducing post
deployment issues by 30% and boosting user satisfaction by 10%.
• Streamlined data retrieval from JD Edwards ERP, improving accessibility
and reducing ticket resolution times by 40%.
• Fostered vendor relationships ensuring project milestones were met with a
95% on-time delivery rate.
Company industry:
Construction & Building

Senior Business Analyst

November 2021 - January 2022

Medavie Blue Cross

Toronto, Canada •Remote

November 2021 - January 2022

• Managed EDI data flows for dental claims modernization, achieving a 98%
submission success rate and reducing claim processing time by 25%.
• Partnered with business stakeholders to validate business rules and
improve submission accuracy by 10%.
• Authored comprehensive documentation for workflows and information
architecture, reducing onboarding time by 40%.
• Designed and executed test cases, lowering defect rates by 20% and
improving QA coverage.
Company industry:
Insurance & TPA

Product Manager

January 2021 - October 2021

DevFoundry.US

Toronto, Canada •Remote

January 2021 - October 2021

• Directed end-to-end product lifecycle for CRM customization projects,
increasing user adoption by 30%.
• Collaborated with clients to define new product capabilities, contributing to
20% growth in new business.
• Strengthened collaboration between business, development, and QA teams,
improving delivery predictability by 25%.
Company industry:
Other Healthcare Services

Senior Business Analyst / Solution Architect

January 2019 - January 2021

KalSoft

Mississauga, Canada

January 2019 - January 2021

• Designed Microsoft product solutions and led client workshops for digital
modernization projects across SharePoint, O365, and Dynamics platforms.
• Supported presales and solutioning for Canadian clients, driving 15%
increase in contract wins.
• Delivered workflow automation and mobile app solutions improving client
process efficiency by 20%.
Company industry:
IT Services

Management Consultant

October 2018 - April 2019

Manulife

Ontario, Canada

October 2018 - April 2019

Management consultant on the development and delivery of the B2B customer portal for Manulife Group Benefits customer.

It was a completely agile project and my role was to act as a bridge between the business and technical stakeholders, developers, QA, offshore and onshore teams.
Company industry:
Insurance & TPA
Job role:
Information Technology

Senior Business Analyst / Product Owner

January 2018 - January 2019

Manulife

Mississauga, Canada

January 2018 - January 2019

• Product Owner for Group Benefits Plan Administrator Portal, delivering
digital transformation initiatives aligned with enterprise objectives.
• Created user stories and acceptance criteria in JIRA, ensuring consistent
Agile execution.
• Partnered with developers and QA teams to translate business
requirements into deliverables, improving cycle time by 25%.
Company industry:
Insurance & TPA

Management Consultant

January 2018 - August 2018

Finastra

Ontario, Canada

January 2018 - August 2018

Consulting on the Canadian Student Lending Program web and mobile app development and delivery project for the Canadian government.
Company industry:
Financial Services
Job role:
Information Technology

Senior Business Analyst / Product Owner

January 2018 - January 2018

Finastra

Mississauga, Canada

January 2018 - January 2018

• Delivered end-to-end requirements for Government of Canada Student
Lending Portal using Agile Rally, improving delivery timelines by 20%.
• Led sprints and scrum ceremonies to ensure collaboration and
transparency across distributed teams.
• Created process maps to optimize integration points, reducing system
handoff delays by 15%.
Company industry:
IT Services

Senior Business Analyst

January 2017 - January 2018

Walmart

Mississauga, Canada

January 2017 - January 2018

Led process mapping for
Grocery and Home Shopping operations and optimized mobile app user
flows. Delivered CRM,
ERP, and mobile automation projects for CIBC, Scotiabank, and Canada
Post, improving data accuracy and operational productivity. Drove capital markets projects,
compliance dashboards, and global reporting automation, enhancing audit
traceability by 40%.
Company industry:
Retail & Wholesale

Managing Director

December 2016 - December 2017

SurgEngin

Islamabad, Pakistan

December 2016 - December 2017

Senior Management Consultant helping clients understand the value of expanding their digital footprint.

Industries covered: financial services, manufacturing, education.
Company industry:
Marketing
Job role:
Consulting

Management Consultant

November 2014 - November 2016

Deloitte

Ontario, Canada

November 2014 - November 2016

Management consultant on various projects covering banking, insurance, retail, logistics and public sector.
Company industry:
Business Consultancy Services
Job role:
Consulting

Senior Business Analyst

January 2014 - January 2016

Deloitte Consulting

Toronto, Canada

January 2014 - January 2016

Company industry:
Business Consultancy Services

IT Business Analyst (Information Technology Business Analyst)

May 2013 - December 2013

CIBC

Ontario, Canada

May 2013 - December 2013

Business Analyst in migrating .Net based Equities Research customer portal to Salesforce.com
Company industry:
Banking
Job role:
Banking

Management Consultant

December 2012 - March 2013

Capco

Ontario, Canada

December 2012 - March 2013

Management consultant assigned to the TD-MBNA merger project.
Company industry:
Business Consultancy Services
Job role:
Banking

Business Analyst

January 2007 - January 2012

Citigroup

New York, United States

January 2007 - January 2012

Analyst - class of 08
Company industry:
Banking
Job role:
Banking

Education

New Jersey Institute of Technology

December 2007

December 2007

Master's degree, Information Systems

United States

3.85/4.0 GPA Provost Scholarship President, Pakistani Graduate Students Association

Rutgers University

January 2006

January 2006

Bachelor's degree, Finance

United States

3.2/4.0 GPA Deans List

Skills

Overseas
Expert
Overseas
Expert
Students
Expert
Students
Expert
Consulting
Expert
Consulting
Expert
Stakeholder Management
Expert
Stakeholder Management
Expert
Business Analyst
Expert
Business Analyst
Expert
product owner
Expert
product owner
Expert
scrum master
Expert
scrum master
Expert
Product Manager
Expert
Product Manager
Expert
CRM
Expert
CRM
Expert
Overseas
Expert
Overseas
Expert
Students
Expert
Students
Expert
AGILE METHODOLOGY
Intermediate
AGILE METHODOLOGY
Intermediate
BUSINESS ANALYSIS
Intermediate
BUSINESS ANALYSIS
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
ENTREPRENEURSHIP
Intermediate
ENTREPRENEURSHIP
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
REQUIREMENTS MANAGEMENT
Intermediate
REQUIREMENTS MANAGEMENT
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate

Social profiles

Personal Website
Personal Website
myamin325.wordpress.com/

Languages

Urdu
Expert
English
Expert

Training and Certifications

Certifications
Scrum Fundamentals & Scrum Master Certified (VMEdu)
Agile Delivery Certification
Certified Scrum Product Owner (CSPO)
Certified Scrum Master (CSM)
Certified Scrum Master
Training
Scrum Master
ScrumStudy
Jun 2016
Agile Delivery
Deloitte
Jun 2016

Hobbies

  • Exercise
  • Reading
    Non-fiction, biographies, technology trends