Manager I.T.
United Arab Bank
Total years of experience :25 years, 4 Months
Promoted to Manager I.T. with specialized responsibility for Network, I.T. Security and Datacenter Operations Management.
• Solely responsible for planning, implementation and management of Network and Security Services in Production and DR Data Centers as well as 22 Branches.
• Implement APC’s Structureware DCIM for Change and Inventory Management of all the Datacenter devices.
• Implement NAC through Cisco ISE with integration with SCCM and McAfee EPO for posturing and profile management.
Played a pivotal role in 5 members I.T. team for running the day-to-day systems, network and security support for bank with 30 branches and 15 Million Dollar Plus I.T. budget P.A.
• Responsible for planning, implementation and management of Network, Security & Systems in Production / DR Data Centers as well as 30 Branches across U.A.E.
• Design, Negotiate, Plan and Execute I.T. Projects which includes but not limited to
o Production Datacenter Migration to new Tower.
o Upgrade VMware Environment from 5.1 to 5.5 and subsequently to 6.0. Implementation of SRM for 225 Servers.
o Network Upgrade in 18 Branches, Infrastructure setup for 13 new Branches.
o Upgrade WSG from Websense to Cisco IronPort and ESG from McAfee to Cisco IronPort.
o Deployment of Cisco Voice and Video Infrastructure across all branches, 1000+ handsets.
o Deployment of Cisco ISE for 802.1x endpoint security.
o Setting up a DR Datacenter in Jebel Ali and Migrate DR after a flash flood in March 2016 to Etisalat KDC Abu Dhabi.
• Capacity planning for all network links with Network Utilization monitoring using SNMP and Netflow.
• Plan yearly budget for I.T. Infrastructure spending, build business cases for Technology replacement/upgrades.
Managed a team of nine to support 30+ Batching Plants throughout Gulf (Abu Dhabi, Dubai, Riyadh, Jeddah, Doha).
• Provide planning, leadership, direction and advance technical expertise regarding computer and network services for both local and wide area network and long list of software systems in use.
• Responsible for complete IT network. Design, implement and maintain a network connecting 30 sites, 1000+ Computers, 90+ Servers in 3 countries.
• Install, configure and maintain WAN equipment including routers, firewalls and bandwidth managers.
• Manage technical staff in the implementation, installation, configuration and 24x7 technical support of computer and network infrastructure.
• Install, Configure a Maintain a three site network with 100+ clients in Abu Dhabi, Dubai and Ajman.
• Establish IT master plan, strategy and budget for the organization and utilize IT resources upon the plan.
• Manage multiple IT projects and maintained proper documentation concerning IT systems and assets
• Developed and deployed all IT policies, standards and procedures, and assured users’ awareness
• Developed procedures and contingency plans for disaster recovery including establishing off-site storage
• Upgrade Messaging system by installing Exchange Server 2003 and moving all users to new In house infrastructure.
• Manage & Maintain ASP Web Application with SQL Server Backend.
• Provide Day to Day Hardware & Software support to end users.
• Configure and manage an intranet site built on Windows SharePoint Services to facilitate data and information sharing.
• Install and configure ISA Servers to enforce corporate internet policies.
• Functioned as a Technical Consultant providing logical and technical solutions to various clienteles.
• Information technology planning, design and implementation services; systems integration and migration projects.
• Configurations, implementation and management of Microsoft Windows Server and Client technologies
• Configuration, implementation, and management of Cisco based networking solutions, including routers, switches, firewalls, and wireless access points
• Set up LAN cabling, servers, PCs, printers, routers, hubs, switches, scanners, software, security access rights, backup / restore, tuning and optimizing
• Provide technical expertise and guidance regarding the resolution of customer technical problems and complex installation requirements.
• Perform day-to-day LAN Administration tasks including resource management, managing user accounts and accesses privileges through User Manager for Domain.
• Configured network connectivity on desktops and laptops, with such services as IPX/SPX, CSNW, FPNW, and TCP/IP including RAS connections for laptop users under their corresponding hardware profile.
• Participated in the design and implementation of the cabling infrastructure.
• Coordinate the implementation of individual training plans.
• Plan and coordinate the implementation of the training at site.
* Troubleshooting and resolution of user's problems, maintenance of current backups of all
critical data on the network.
* Maintain desktop and laptop computers, both in hardware and software.
* Participated in the firm’s backup strategy plan in case of a power outage.
* Troubleshoot the newly installed cables with the help of cable testers.
2010 Microsoft Certified Technical Specialist Installation & Configuration for Microsoft Dynamics AX 2009 2010 Microsoft Certified Technical Specialist System Center Configuration Manager 2007 2010 Microsoft Certified Technical Specialist System Center Operations Manager 2007 2010 Microsoft Certified IT Professional Database Administrator 2008 2010 Microsoft Certified IT Professional Enterprise Messaging Administrator 2010
CCNA - Routing & Switching CCNP - Routing and Switching