Sr. Project Manager
Canadian Tire
Total years of experience :16 years, 7 Months
Successfully managed concurrent projects: POS Hardware Replacements, POS Software Upgrades, Server Replacements, and Workstation Upgrades.
Collaborated with internal and external development teams to resolve issues promptly.
Works directly with vendors & service technicians to ensure smooth implementation
Effectively managed project budgets up to $15M.
Successfully managed 3 different project teams of 7+ people
Created comprehensive project plans and work breakdown structures using Jira, Confluence, SharePoint/OneDrive, & MS Teams.
Provided regular reporting and presented updates to various stakeholders.
Demonstrated leadership in managing project teams, RAID for projects, steering committees, and stakeholder engagement.
Contributed to PMO process improvement initiatives.
Coached other teams on PMO processes
Led critical business programs: BallyBet initiatives in Ontario, Illinois, and New York across web and application platforms (iOS & Android).
Lead go-to-market planning for the successful launch of BallyBet Ontario.
Successfully managed a team of 25+ people.
Conducted 1 on1s with Project Managers on my Program
Coached Project Managers on PMO processes
Managed Workday and Monday.com modifications/implementations.
Coordinated & led multiple work streams, ensuring effective communication with internal and external development teams.
Ensured Apple & Android frameworks were met, overseeing complex program delivery.
Emphasized maintaining program integrity in line with Agile Framework principles.
Reported program progress to the board and key stakeholders, resolving issues through proactive interventions.
Managed program governance, quality assurance, and budget tracking against delivered benefits.
Effectively manage scope while monitoring and preventing scope creep.
Proficiently facilitate stakeholder communication, including running board meetings.
Demonstrate expertise in identifying and mitigating risks to ensure the success of the program.
Manage and maintain RAID (Risks, Assumptions, Issues, Dependencies) log to identify, assess, and mitigate potential project risks.
Effectively handle the issue log, collaborating with teams to promptly resolve and document issues, ensuring project progress.
• Managed multiple programmes and projects simultaneously, including the Rogers for Business Digital Programme.
• Upgraded customer web portal working with the digital team.
• Implemented new Rogers for Business Product & helped to streamline the business process ○ Worked closely with the field services and service desk teams
• Managed budgets up to $15M
• Successfully managed project teams of 10+ people
• Initiated discussions on the Rogers/Shaw Communications Project.
• Estimated project size & budget, acquiring funding for new or underfunded projects.
• Collaborated with cross-functional teams to ensure timely project delivery.
• Skilled in creating interactive dashboards to provide transparency and visibility for stakeholders, management & executives.
• Utilized Jira, Confluence, and MS Teams to manage projects efficiently.
• Demonstrated leadership in presenting weekly updates to executive teams and leading project team meetings.
program.
• Implemented VoIP in all Telus stores, adding functionality and improving customer experience.
• Led special projects such as COVID-19 Response, Black Friday Readiness, & Boxing Day Readiness.
• Managed budgets up to $10M
• Successfully managed project teams of 5+ people
• Collaborated with vendors and internal teams to implement and configure a CRM system.
• Gathered requirements, managed steering committees, and refined PMO processes.
• Implemented new technology into new/upgraded stores, created RFPs & RFQs, and managed vendor relationships.
• Managed multiple projects simultaneously, including the introduction of new POS hardware, Customer CRM for call centers, Home Outfitters Closing Portfolio, Dynamic Currency Conversion & more.
• Successfully negotiated vendor contracts, created release and implementation plans, and worked alongside change managers.
• Managed project budgets up to $15M.
• Successfully managed project teams of 5+ people
• Coached other teams on PMO processes
• Skilled in creating communication plans and go-to-market planning.
• Successfully managed stakeholders through communications via meetings/presentations, emails, and dashboards.
• Managed multiple projects, including establishing companies, implementing reporting tools, and disaster recovery plans.
• Successfully implemented new accounting systems, insurance portals, and client portals.
• Led product roadmap planning and implemented PMO processes for SAAS-based projects.
• Managed multiple projects simultaneously, ensuring timely delivery and effective resource allocation.
• Provided regular updates to internal teams and clients through weekly meetings and monthly reports.
• Implemented Bamboo HR, Zoom, and Google Suite for streamlined processes & enhancing collaboration and communication
• Streamlined and automated various department processes, creating investor reports and presentations.
Managed SAAS-based logistic management systems, ensuring timely updates and fixes.
Acted as a single point of contact between business and developers, ensuring effective communication.
Successfully managed a project to develop an Air Canada Cargo mobile app with a budget of $55, 000.
Implemented and managed SharePoint sites for projects and teams.