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Myo Ei Ei Kyaw Myo, Guest Relations Executive(Front

Myo Ei Ei Kyaw Myo

Guest Relations Executive(Front·The Meydan Hotel

United Arab Emirates

Work experience

Total years of experience: 7 years, 6 months

Guest Relations Executive(Front

December 2018 - Present

The Meydan Hotel

United Arab Emirates

December 2018 - Present

• Overlooking the operations of Guest Relations, Front Desk, Concierge and the Operator.
• Anticipating guest needs and resolving their issue.
• Interacting with guest for the feedback on the stay, the amenities and service provided by the hotel for improvement.
• Managing the online portal where the guest share their valuable feedback and escalating it to the staff later for improvements.
• Managing the reservation for VIP guest.
• Overlooking the stay of the esteemed guest during the Dubai Horse Racing World Cup.
• Handling administrative work related to the front office department.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Skills

FRONT OFFICE
Expert
FRONT OFFICE
Expert
GUEST RELATIONS
Expert
GUEST RELATIONS
Expert
OPERA (WEB BROWSER)
Expert
OPERA (WEB BROWSER)
Expert
OPERATIONS
Expert
OPERATIONS
Expert
RESERVATIONS
Expert
RESERVATIONS
Expert
HOTSOS (HOTEL SOFTWARE)
Beginner
HOTSOS (HOTEL SOFTWARE)
Beginner
MICROSOFT OUTLOOK
Beginner
MICROSOFT OUTLOOK
Beginner

Languages

Italian
Expert
English
Expert