IT Help Desk Support
ALIGN Network Solution Co.,Ltd. (M & E Service Provider)
Total years of experience :4 years, 2 Months
1. Provided Tier 1 IT support to non-technical internal users through desk side support services.
2. Configured hardware, devices, and software to set up work stations for employees.
3. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
4. Performed tests of functionality, security, and performance of different workstations and devices.
5. Translated complex technical issues into digestible language for non-technical users.
6. Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Entered numerical data into databases with speed and accuracy using 10-key pad. Scanned documents and saved in database to keep records of essential organizational information. Organized, sorted, and checked input data against original documents. Completed data entry tasks with accuracy and efficiency. Receive goods from suppliers and check the correctness and condition of deliveries Transfer stocks inside the warehouse and label items for pricing, storage and transfer Report damaged stock-handling equipment to management