HR Business Partner – Recruitment, Corporate Services (seconded as Team Leader Talent&Audit Support)
Emirates Group
Total years of experience :26 years, 2 Months
Reported to Senior Vice President-Group Internal Audit) leading a team of two. Managed Talent and Audit Support activities. Provided guidance and support to Senior Leadership Team in driving effective talent management activities with a focus on business transformation and change management.
• Transformed employee resource planning for the Department through implementation of Resourcing system replacing manual processes and integration with main Audit systems.
• Designed, implemented and managed employee recognition framework.
• Worked with Senior Vice President in replacing Department’s Behavioral Charter with a values based framework.
• Defined requirements for dashboard designs and enhancements, automating reporting processes. Monitored
and periodically presented Department KPIs using data to drive the efficiency of the function.
• Identified opportunities for technology enhancements by digitizing information and automating processes
reducing administrative overheads.
Reported to the Head of Corporate Services Recruitment. Managed talent acquisition for key Corporate Services divisions. Supported Executive and Senior business leaders across Human Resources, P&L, Finance, Insurance, Internal Audit, Treasury and Facilities.
• Reviewed manpower plans. Designed and executed effective candidate attraction strategies for selection of senior to middle management candidates.
• Delivered key transformation project, setting up a Recruitment Shared Services function. Focused on skills mapping, organizational structure, training and process optimization.
• Piloted Development Centre program for HR Coordinators. Designed competency based assessment material, created performance indicators. Facilitated Development Centre. Provided detailed feedback to participants.
• Project managed recruitment activities to complete the opening of Emirates Hotels & Resorts. Led overseas Recruitment campaigns.
• Seconded to Group Learning & Development for one year, exposed to co-facilitation of learning modules. Provided post-course feedback. Analyzed, developed and designed Training module for Emirates Holidays.
• Co-facilitated Selections Skills Training Course, assessing and providing feedback to recruitment staff and Hiring managers on competency based interviewing skills.
• Established a Professional Development framework for HR Business Support and Recruitment.
68 branches in 17 different countries. Ireland’s largest recruitment company.
Responsible for business development and market research to build newly established business and desk.
• Managed recruitment process from sourcing of vacancies to offer management. Wrote proposal documents,
negotiated fees and rates through to final invoicing.
• Identified potential clients through canvass calls, networking, promotion of speculative CVs, marketing activities
and client visits to gain full understanding of recruitment requirements and business needs.
• Developed job descriptions, benchmarked salaries, candidate pool and industry activity for clients.
• Coached candidates for interviews, followed through to placement and completion of assignment.
• Established long term client and candidate relationships. Maintaining regular contact and therefore able to grow
database of clients and candidates and the business. Partnered with educational institutions and job centers.
Management Recruitment Company for the hospitality industry with head office in London.
Five-star deluxe 560-bedroom hotel, flagship property of Crowne Plaza, one of IHGs largest hotels in the region. Managed a multinational Sales Team of nine. Provided overall direction, leadership and development. Directed sales effort for the hotel, specifically the achievement of targeted rooms revenue and sales mix.
• Responsible for strategic sales action plan, assuring budget of 47.5 million Dirham sales will be achieved. Successfully executed revenue generating activities resulting in closing the financial year 02/03 4.5 million Dirham ahead in actual rooms revenue and 5.5 million Dirham ahead of LY.
• Set yearly sales targets, sales quotas and incentive plan. Transformed department processes to IHG standards.
• Implemented Fidelio Sales & Catering system and led migration to Opera.
• Controlled and managed expense budget of 3.1 million Dirham.
• Responsible for the day-to-day duties of prospecting accounts, account development, site inspections and
account management practices.
• Designed and executed promotional sales blitzes, brick walling and telemarketing activities to secure existing client base to re-establish hotel in the local corporate market.
Five-star deluxe Hotel, 330 rooms and suites.
Managed sales team of ten. In charge of UAE corporate client base and international RFP Process. Developed business strategies and activities based on client profiles, competitive strategies, market demands and financial resources.
• Contributed in developing the annual business plan, achieving rooms budget of 39 million Dirham revenue and
departmental operation budget. Managed monthly managerial and financial reporting.
• Transformed department procedures and processes driving effectiveness of the Department.
Five-star deluxe Beach Resort Hotel, 255 rooms. Formerly Radisson SAS Hotel Dubai.
Directed departmental operations and day-to-day managerial administration, supervising a sales team of seven.
• Managed to UAE corporate market.
Directed departmental operations and day-to-day managerial administration, supervising a sales team of seven.
• Managed to UAE corporate market.
Group of 12 five star hotels in South East Asia, six Leading Hotels of the World. Flagship Mandarin Singapore .
Managed Germany, Austria, Switzerland and Eastern Europe as markets across all segments.
A-Levels in French, Economics, English, Biology
