PR and Customer Service – V E N T
V E N T
Total years of experience :9 years, 5 Months
As it's a startup company, I was in charge for below positions
o Customer Service:
Handle all calls and inquiries plus complaints sent by clients
o Public Relations:
Coordinate with Social Media Influencers for marketing corporation
o Admin Assistant:
- Arrange and print out agreements and price quotations for companies.
- Follow up with IT company, Graphic designer, Printing press based on the
required task to be done
o Acts as first point of contact.
o Provide efficient and professional administrative and clerical service.
o Liaise between Director Manager and staff for various requirements like leave forms and performance evaluation.
o Manage and maintain Managing Director’s calendar including scheduling appointments for internal/external meetings.
o Draft, edit and translate company forms, correspondence, communications and presentations or any other documents as directed by Managing Director.
o Operate office equipment’s and replenishes stationery.
o Creating, preparing and maintaining company forms, sensitive files and records
o Keep records of Invoices and Cheques issued for suppliers and partners.
o Communicate verbally and in writing to answer inquiries and provide information for clients.
o Coordinate the flow of information both internally and externally.
o Manage telemarketing team functions to deliver company's products by:
o Distribute the daily calls to telemarketing agents.
o Ensure the smooth distribution of orders to drivers.
o Handle customer complaints in a professional way and solve them on the spot.
o Manage Company presence in Facebook, Instagram & Whatsapp by creating engaging content & post newest Umrah & Hajj offers.
o Answer clients enquires through social media tools.
•Representing management inside the branch by:
•Reporting staff performance.
•Handling any situations that could happen between staff & clients.
•Reporting any required repairs inside the branch or needed equipment.
•Provides help and advice to customers using the organization's products or services.
•Communicates courteously with customers by telephone, email, letter and face-to-face.
•Investigates and solves customers' problems, which may be complex or long-standing problems.
•Handles customer complaints or any major incidents, esp. while inside company premises.
•Keeps accurate records of discussions or correspondence with customers.
o Managing the inbound and outbound mail
o Handle the arrangements for meetings
o Typing and photocopying documents
o Answering and screening phone calls
o Distributing the minutes of meeting to the concerned employees
o Filing documents, knowledge in setting up a filing system
o Following up the pending mail & corresponds
o Carry out other reasonable duties as needed
Customer Service:
o Receiving Clients incoming calls & attending their inquiry.
o Interact with Clients on a daily basis and provide required reports.
o Assist walk-in customers if needed.
o Sending daily or weekly reports for any ongoing projects.
o Track the International deliveries with other courier agents then update the shipment status in Company's website.
o Provide administrative support if needed.
o Assist Sales team by scheduling meetings with expected clients.
o Introduce the company services to clients by phone.
Data Entry:
o Ensure the information provided by the shipper meets minimum requirements for processing into the database
o Validation through all available means, ensure no duplications or inaccuracies of address information exists within datasets as well as ensuring individual databases remain updated
o Compare data with source documents, or re-enter data in verification format to detect errors
o Keeps track of received data and source documents
o Communicates and complies with deadlines
o Translate provided documents by shipper from English to Arabic or vice versa
o Receiving incoming calls
o Facilitate in sending and receiving faxes and couriers
o Internal and external customer support
o Attend the Client's inquiries for any inbound or outbound delivery
Diploma in Administration