Business Development Manager
United Agencies
Total years of experience :18 years, 11 Months
Working as a Business Development Manager for a joint Venture between United Agencies and Align Associates to introduce our revolutionary and award winning products and services into UAE & GCC Market.
My role here is to develop growth strategies and plans, managing and retaining relationships with existing clients & Increasing client base
Having an in-depth knowledge of business products and value proposition, Writing business proposal, Negotiating with stakeholders; Identifying and mapping business strengths and customer needs
Researching business opportunities and viable income streams and following industry trends locally and internationally
Drafting and reviewing contracts and reporting on successes and areas needing improvements
Provide trustworthy feedback and after-sales support and build long-term relationships with new and existing customers and train entry level staff into valuable salespeople
NetSoft Solutions LLC is an ISO:9001, 27001 Certified Multinational IT System Integrator with presence in India, Singapore, Uganda, USA & UAE; started back in 2002 Is fast growing and progressive Organization. Netsoft Started in UAE in 2014 and had clients majorly in Dubai in SMB Secto.
When i joined Netsoft in 2015 i was given the task to penetrate Enterprise and Public Sector Market to which i took full advantage of and developed seriously good accounts not only in UAE but in Oman and Saudi Arabia as well Using my old Connections.
I Leveraged Netsoft's OEM partnerships and Technical Expertise to Company's benefit and helped NetSoft Solutions to position itself in the Middle East Market.
Using my experience with previous companies and strategic thinking helped NetSoft Solutions in creating an Organizational design to allow us to compete in the Middle east market and make our mark into Enterprise and Public Sector accounts in the short span of time.
Increased Team revenue by 50% from the very first Quarter of Joining and landed NetSoft's First Public Sector Order from UAE Federal Government worth 100K AED in 03 Weeks of Joining. Since Joining My ambitious and hard hitting approach has helped me get breaks into bigger accounts and achieved great numbers regularly.
Along with the above my Job description includes achieving the targeted Revenue and GP margin by driving customer breadth, product mixing, regional coverage and coverage of all customer segments
Keep updated with latest product information and technical requirements to sell the product successfully and give confidence to the re-seller channel
Analyze the customer database in assigned region, in order to identify new opportunities and growth strategies for assigned region
Projection of sales and survey of customers buying plans
Meeting with all top key Accounts in the assigned territory database to discuss areas of improving relations/business, Understanding the nature of the customer's business, business cycle and business potential
Identifying the factors/ extent of business loss & working out solutions to resolve these issues for future
Maintain a categorized and updated database in Internal ERP at all times, Submit to product manager sales plan of pipeline, forecast and business closed on beginning of the every week
Submit a Fortnightly sales report, forecast for Upcoming Closures and lost business opportunities report to the product manager for assigned
Monitoring performance customers on a daily, weekly, monthly and quarterly basis and providing information to the respective product manager regularly as an update on your territory
Maintain close relations with the PM on pipeline, leads and projects in your region, Bring awareness in the Customers regarding IT advancements and Technologies involving different products to the sales
Maintain a good relationship with the customer & improve on self-development, Maintain good relationship within the internal team & Customers
Determine annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results. Manage personnel and develops sales and sales support staff, Reviews progress of sales roles throughout the company.
Perform sales activities on major accounts and negotiates sales price and discounts in consultation with Crystal Byte Trading LLC.
Accurately forecast annual, quarterly and monthly revenue streams, Develop specific plans to ensure revenue growth in all company’s products. Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
Establish & adjust selling prices by monitoring costs, competition, and supply & demand. Complete national sales operational requirements by scheduling & assigning Staff; following up on work results.
Provide quarterly results assessments of sales staff’s productivity, Coordinate proper company resources to ensure efficient and stable sales results.
Formulate all sales policies, practices and procedures. Assists sales personnel in establishing personal contact and rapport with top echelon decision-makers.
Collaborate with Managing Director to develop sales strategies to improve market share in all product lines. Interpret short- and long-
Educate sales team by establishing programs/seminars in the areas of new account sales and growth, sales of emerging products and multi-product sales, profitability, improved presentation strategies, competitive strategies, proper use and level of sales support, management of expenses and business/financial issues on contracts.
Collaborates with Finance and Marketing to establish and control budgets for sales promotion and trade show expenses, Reviews expenses and recommends economies & Holds regular meeting with sales staff.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Target based B2B and Corporate business development approach to achieve assigned monthly goals maintaining high standards of customer satisfaction and ensuring sales for the corporate and reseller sector in IT market.
Actively research potential clients and pursue new business relationships, obtain client requirements and prepare business development strategies tailored to the targeted customer.
Identifying opportunities for further Business and new areas for development through detailed research of the specific industry or market.
Prepare presentations, BOQs and Quotations; regularly attending client meetings, industry exhibitions, Seminars, Webinars, trade shows and conferences.
Work in tandem with sales team to plan and coordinate business generation activities, such as responding to client requests for proposals (RFP). Maintaining awareness and keeping abreast of constantly changing and emerging IT systems, technologies and peripherals.
Developing relationships with new clients, maintain existing business relationships through continuous client follow up, responding to client inquiries and resolving problems on their behalf.
Supporting pre-sales activities by giving detailed information about technical specifications as per customer's needs; demonstrating those features before a sale if necessary.
Negotiating a commercial agreement to the benefit of both customer and Rocktech Solutions LLC.
Provided personalized Customer services and maintained high levels of customer services; focused on all times and answered to customer’s enquiries using the standard guidelines (KPIs & S Quality Score Card).
Churn management and dormancy control performed with extreme care helped keeping customer in active state and generate revenue.
Maintained professional strong working relationship with external and internal customers, colleagues, and customer service management.
Took ownership of complaint and queries and proactively followed through to resolution.
Ensured that all customers’ queries are well-investigated and resolved, and escalated queries if appropriate to supervisor.
Supported decisions made by customer service management and conveyed positively to reinforce the team members.
Assisted management and team manager with any assigned special projects and provided backup to the team manager when required.
Worked well under tight deadlines, sometimes heavy workloads and with a high degree of individual responsibility.
Identified and escalated consistent or recurring problems with the systems functionality.
Reviewed work trends, redefined quality standards and time keeping standards to determine acceptance or make decisions pertaining to customer’s requirements
Streamlined the jewellery manufacturing process from Consignment order generation to Delivery
Build new workshops and trained staff as per requirement for the job, new designing and manufacturing plants were introduced and utilized to great effect
Confers with and advises staff, supervisors and others to provide technical advice, problem solving assistance, Developed and facilitated workshops, meetings and/or conferences; coordinates logistics, scheduling and client communications
Visiting Clients to understand the order, visiting potential clients for new business generation also helped in increasing the business volume and gave strength to the company’s overall performance.
Virtual University Of Pakistan * BS in Information Technology * Major: Information Technology