Nour Iraqy

• Received and tracked maintenance requests through internal channels, including WhatsApp groups, the Salesforce system, and
email.
• Coordinated with engineers and technicians by assigning tasks and ensuring timely resolution of reported issues.
• Communicated with clients via phone and email to provide updates, clarify concerns, or redirect them when issues fell outside
our scope.
• Prepared and maintained daily and weekly Excel reports to monitor task progress and service quality.
• Responded to maintenance alerts through WhatsApp groups and confirmed resolution with clients upon completion.

Customer Service: Providing excellent service to customers, handling inquiries, resolving complaints, and ensuring a positive
dining experience.
Cash Handling: Managing cash transactions accurately, including taking payments, giving change, and balancing the cash drawer
at the end of shifts.
Point of Sale (POS) Systems: Proficiency in using POS systems to process orders, payments, and manage customer transactions
efficiently.
Attention to Detail: Ensuring accuracy in processing orders, payments, and maintaining records, as well as noticing and
correcting any discrepancies.
Time Management: Efficiently managing tasks during peak hours, ensuring timely service and maintaining productivity in a fast
paced environment.
Communication Skills: and team

Ability to assist customers with their needs, provide recommendations, and ensure a positive shopping experience.
Handling customer complaints and resolving issues efficiently.
Sales Skills:
Persuasion and negotiation techniques to increase sales.
Upselling and cross-selling products to maximize revenue.
Communication Skills:
Clear and effective verbal communication with customers and team members.
Active listening to understand customer preferences and feedback.
Inventory Management:
Organizing and managing stock levels, including receiving, checking, and restocking items.
Conducting regular inventory checks and managing discrepancies.
Merchandising:
Displaying products in an appealing and strategic manner to attract customers.
Understanding fashion trends and utilizing this knowledge to enhance product presentation.

Salesmanship: Skilled in product promotion, upselling, and closing sales.
Sales Techniques and Customer Engagement: Experienced in applying various sales engage recommend