Sales Associate
Geekay Group
Total years of experience :6 years, 8 Months
•Greet & welcome every customer in a warm and friendly manner & Demonstrate excellent customer service at all times. •Responsible for opening and closing retail operations.
•Trained, managed and supervised a team of up to 7 employee includes existing & newly joined, ensuring that all employees are trained and coached In providing excellent customer service experience.
•Scheduled employee work hours, resolved conflicts as well as assisted them with their professional growth.
•Ensured merchandise set according to sales planned Ensured employees complied with established security, sales, and record keeping procedures/practices.
•Developed Sales Plan to meet business objectives.
Assist Store Manager with training and managing all employees in execution of daily tasks and to maximize sales.
•Responsible for phone customer service and in-store customer service quality at all times.
Made daily bank deposits and processed corresponding data entry/paperwork.
•Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
•Order goods to purchase dept/warehouse after reviewing stock physically and receive goods from direct suppliers, purchase dept.
•Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
•Updating CRM report and following up with warehouse team and area manager to ensure that stocks get on time requested by customers and delivered to customer on time.
•Maintaining inventory of store overall stocks on weekly or monthly basis and inventory of cash & gift vouchers on daily basis.
• Greet & welcome every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
• Handle customer complaints professionally and efficiently, in line with the company after sales policy.
• Demonstrate and maintain product knowledge, fashion trends, in store promotions at all times.
• Maintain personal grooming standards as advised by the Store Manager.
• Maintain clean and organized wrap stands, fitting rooms and stock areas.
• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
• Order goods to purchase dept after reviewing stock physically and receive goods from direct suppliers, purchase dept, and other locations.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
• Maintain all books, documents and files as per ISO standards like Delivery order, ISO book, cash log, excess log, gold log, muster roll, and all documents.Maintain all books, documents and files as per ISO standards like Delivery order, iso book, cash log, excess log, gold log, muster roll, and all documents.
completed degree in bachelors of commerce in year 2009 securing first division.