Customer Care Representative
Silah Gulf
Total years of experience :9 years, 10 Months
Silah Gulf is a company based in the Kingdom of Bahrain that specializes in customer management and contact centre services. The company is a joint venture between Bahrain’s e-Government Authority and the UK-based company Merchants. Silah is recognised by the Bahrain’s Government as the official National Contact Centre.
The joint venture was an initiative by the e-Government Authority to create a world class outsourcing business that could offer exceptional operational support to companies in the Gulf region. Through this venture Silah Gulf has access to over 29 years of experience and over 400 contact centers.
My job description is:-
1- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
2- Handling Corporate Calls
3- Opens customer accounts by recording account information.
4- Maintains customer records by updating account information
5- Resolves product or service problems by clarifying the customer's complaint
6- Maintains financial accounts by processing customer adjustments
7- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
8- Prepares product or service reports by collecting and analyzing customer information
9- Contributes to team effort by accomplishing related results as needed.
April '10 till Date: Nonoo Exchange Company, Manama, Bahrain.
Working as "Foreign Exchange Cashier" (Branch Supervisor)
My job description was:
1- Prepare month end Management reports
2- Prepare all Bank Morabaha and Morabaha facility.
3- Preparation of Letter of Credit (LC).
4- Monthly Accounts Payable Statement
5- Monthly Accounts Receivalble Statement
6- Bank reconciliations.
7- Prepare daily sales reports of all Outlets in Bahrain.
8- Month end Accruals.
9- Prepayment schedules.
10- Month end expense review.
11- Month end assistance to Manager Accounts
My job description was:
1- Energies associates as Floor Leader to ensure proper floor coverage, quality Customer Service.
2- Provide clear and effective direction to the team and delegates effectively.
3- Maintain daily awareness of merchandise in stock, current marketing campaigns and current promotions.
4- Listening to Customer requirements and presenting appropriately to make a sale.
5- Maintaining and developing relationships with existing customers in person and via telephone calls and email.
6- Cold calling to arrange meetings with potential customers to prospect for new business.
7- Representing company at Trade exhibitions, events and demonstrations.
8- Reviewing sales performance and aiming to exceed monthly targets.
9- Attending team meetings and sharing the best practice with co-workers.
10- Train and develop co-workers to achieve successful results in execution of customer service, sales and operational goals.
11- Assisting the branch manager in all aspects.
12- Contributes to a good team environment in the store by recognizing associate successes and helping to boost the team morale.
13- Always maintains a positive and motivational style in all communication and actions to promote productivity and ownership.
2003 - 2004: B.com Degree (Bachelor of Commerce) The University of Punjab Lahore, Pakistan
2001 - 2002: I.com (Intermediate of Commerce) Board of Intermediate and Secondary Education Lahore, Pakistan