Customer Satisfaction Consultant
Tabvey | a division of Noreeba DMCC
Total years of experience :9 years, 0 Months
• Provide Consultancy to Government, Hospitality & Healthcare Industry clients on how to measure & improve their overall customer satisfaction using our smart feedback solution.
• Meeting clients, listening to their needs regarding customer experience and provide the solution accordingly
• Demonstrating the product to clients and explaining the technical aspects
• Negotiating on price and closing deals
• Maintaining relationship with existing clients
• Play key role in defining sales strategy and leading the team accordingly
• Signing up deals with hospitality consultants to work in affiliation
• To Look after business development to project & account management.
• To meet with company’s existing clients to figure out creative solution needs.
• To Manage multiple projects from concept through completion.
• To meet with clients for web & apps development related projects, understanding their requirement and presenting them solution.
• Sourced innovative products as a reseller from foreign tech companies.
• Sourced 5 different products from foreign tech companies which includes e-Survey, Electronic shelf label, Printing Kiosk, e-Menu, Wifi monetizing.
• To work on cold calling, setting up appointment with new clients for product demonstration purpose of above mentioned products.
• To handle incoming inquires & drafting quotations & proposals.
• To establish creative direction for the entire line of online services and programs
• To work with the Technical team, strategy team, and copywriters to develop concepts and present to management
• To provide quality control over concepts and projects.
• To follow up new business opportunities and setting up meetings;
• To draft proposals and agreements for clients and employment agreement for staff.
• To maintain and developing relationships with existing clients in person and via telephone calls and emails;
• To respond incoming email and phone inquiries;
• To Forecast sales targets and ensure they are met by the sales team;
• To Oversee business trends with a view to developing new products, services and distribution channels;
• To negotiate the terms of an agreement and closing sales;
• To gather market and client’s information;
• To represent the organization at IT exhibitions, events and demonstrations;
Joined this U.S based company as a working partner for looking after all operational activity in Pakistan.
• To Ensure smooth operation of various processes that contribute to the production of an organization.
• To chalk out the overall operational policy.
• To Manage staff, preparing work schedules and assigning specific duties.
• To ensure project delivery on time and coordinating with Technical Lead person.
• To Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• To Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel process.
Invested capital along with 3 other partners to launch this call center.
• To look after all operational and admin work.
• To adjust staffing schedules to match call volumes;
• To resolve escalated problem;
• To close sales lead;
• To Re-enforce call protocols, policies, procedures, and training programs;
• To Exercise strong interpersonal communication skills with customers and department personnel;
• To Call hundreds of Canadian customers daily;
• To Set up Appointment of the prospect to attend a 90 min Timeshare Presentation;
• To Tell promotions & building customers satisfaction;
• To Transfer the interested customer’s calls to senior supervisor for further discounts & closing of sale;
• To Exercise strong interpersonal communication skills with customers and department personnel;