نبيل Nusair

Responsible for managing all technical aspects of a company’s relationship with its customers. Work closely with the sales and business account management team to win new business and increase sales to existing customers. By providing top-quality technical service before and after a sale, help to ensure customer satisfaction and strengthen customer relationships.
- Play an important role in winning sales. responsible for analyzing prospects’ business and technical requirements and developing solutions that meet those needs. In some cases, may work with product development teams to customize products for individual customers. also demonstrate products to customers and explain how the proposed product or solution meets customers’ needs.
- Inspect the site and document requirements using Site Requirement Document (SRD)
- Prepare product Operation & Maintenance Checklist (OMC).
- Install, configure and integrate system/solution at site.
Test system/solution at site to ensure proper implementation and confirm acceptance of client.
- Conduct on-site training on the implemented system.
- Prepare handbooks, operational manuals, and internal documents.
- Provide the client with known workarounds and resolutions.
-Communicate with PM for project related issues (PIP, Deliverables, acceptance, project closure).
- Collect enhancement requests, change requests and major recurring issues from clients and report to relevant personnel.
- Participate in the design phase & technical meetings related to new products.
- Build and maintain Customer database to cater for site maps; reference list, site changes log (changes on license, servers, etc.), visits logs…etc.
- To monitor SLA status per customer and trigger sales upon renewal.

- Responsible for managing all technical aspects of a company’s relationship with its customers. Work closely with the sales and business account management team to win new business and increase sales to existing customers. By providing top-quality technical service before and after a sale, help to ensure customer satisfaction and strengthen customer relationships.
- play an important role in winning sales. Responsible for analyzing prospects’ business and technical requirements and developing solutions that meet those needs. In some cases, may work with product development teams to customize products for individual customers. also demonstrate products to customers and explain how the proposed product or solution meets customers’ needs.
- Inspect the site and document requirements using Site Requirement Document (SRD)
- Prepare product Operation & Maintenance Checklist (OMC).
- Install, configure and integrate system/solution at site.
- Test system/solution at site to ensure proper implementation and confirm acceptance of client.
- Conduct on-site training on the implemented system.
- Prepare handbooks, operational manuals, and internal documents.
- Provide the client with known workarounds and resolutions.
-Communicate with PM for project related issues (PIP, Deliverables, acceptance, project closure).

- Collect enhancement requests, change requests and major recurring issues from clients and report to relevant personnel.
- Participate in the design phase & technical meetings related to new products.
- Build and maintain Customer database to cater for site maps; reference list, site changes log (changes on license, servers, etc.), visits logs…etc.
- monitor SLA status per customer and trigger sales upon renewal

Perform product installation and configuration at customer sites and provide project closure information to the Resource Center and Sales.
Troubleshooting networking, operating systems, telephony and other application software while installing or providing service at a customer site.
Manage telecommunication infrastructure (admin staff, call center services)
Ability to work on a variety of OS and Networks as well as TDM voice and IP telephony while installing Globitel products
Provide pre sales technical and integration support to sales and contract staff
Develop and manage all technical processes related to installation.
Communicate clearly and effectively with peers, customer and other Globitel Team members
Work as a team member with peers and customers in order to achieve successful implementation of Globitel products.
Ensure that customer interactions are professional and demonstrate the highest possible level of service.
Availability to frequent travel and work off-shore
Ability to work under pressure.
Perform presales duties with big customers outside the country

*July -September 2005, training in MobileCom (Orange) company at Network
Maintenance Department NMD/ML1: - Good experience in GSM System and Ericsson
technologies: Installation and troubleshooting and commission RBS's2000 - Good
experience in Microwave System: Installation and troubleshooting MiniLink - Good
experience in Software handling ( Operation and maintenance terminal) OMT.
My Projects