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نبيل Nusair, Technical Team Leader

نبيل Nusair

Technical Team Leader·Globitel

الأردن

بكالوريوس,

الخبرة العملية

مجموع سنوات الخبرة: 20 سنوات, 11 أشهر

Technical Team Leader

يناير 2015 - حتى الآن

Globitel

عمان، الأردن

يناير 2015 - حتى الآن

Responsible for managing all technical aspects of a company’s relationship with its customers. Work closely with the sales and business account management team to win new business and increase sales to existing customers. By providing top-quality technical service before and after a sale, help to ensure customer satisfaction and strengthen customer relationships.
- Play an important role in winning sales. responsible for analyzing prospects’ business and technical requirements and developing solutions that meet those needs. In some cases, may work with product development teams to customize products for individual customers. also demonstrate products to customers and explain how the proposed product or solution meets customers’ needs.
- Inspect the site and document requirements using Site Requirement Document (SRD)
- Prepare product Operation & Maintenance Checklist (OMC).
- Install, configure and integrate system/solution at site.
Test system/solution at site to ensure proper implementation and confirm acceptance of client.
- Conduct on-site training on the implemented system.
- Prepare handbooks, operational manuals, and internal documents.
- Provide the client with known workarounds and resolutions.
-Communicate with PM for project related issues (PIP, Deliverables, acceptance, project closure).
- Collect enhancement requests, change requests and major recurring issues from clients and report to relevant personnel.
- Participate in the design phase & technical meetings related to new products.
- Build and maintain Customer database to cater for site maps; reference list, site changes log (changes on license, servers, etc.), visits logs…etc.
- To monitor SLA status per customer and trigger sales upon renewal.

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
تكنولوجيا المعلومات

Sr.Technical Account Manager-GCC

أكتوبر 2011 - يناير 2015

Globitel

الأردن

أكتوبر 2011 - يناير 2015

- Responsible for managing all technical aspects of a company’s relationship with its customers. Work closely with the sales and business account management team to win new business and increase sales to existing customers. By providing top-quality technical service before and after a sale, help to ensure customer satisfaction and strengthen customer relationships.
- play an important role in winning sales. Responsible for analyzing prospects’ business and technical requirements and developing solutions that meet those needs. In some cases, may work with product development teams to customize products for individual customers. also demonstrate products to customers and explain how the proposed product or solution meets customers’ needs.
- Inspect the site and document requirements using Site Requirement Document (SRD)
- Prepare product Operation & Maintenance Checklist (OMC).
- Install, configure and integrate system/solution at site.
- Test system/solution at site to ensure proper implementation and confirm acceptance of client.
- Conduct on-site training on the implemented system.
- Prepare handbooks, operational manuals, and internal documents.
- Provide the client with known workarounds and resolutions.
-Communicate with PM for project related issues (PIP, Deliverables, acceptance, project closure).

- Collect enhancement requests, change requests and major recurring issues from clients and report to relevant personnel.
- Participate in the design phase & technical meetings related to new products.
- Build and maintain Customer database to cater for site maps; reference list, site changes log (changes on license, servers, etc.), visits logs…etc.
- monitor SLA status per customer and trigger sales upon renewal

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
تكنولوجيا المعلومات

Senior Technical Support Enginner

أكتوبر 2005 - أكتوبر 2011

Globitel

عمان، الأردن

أكتوبر 2005 - أكتوبر 2011

Perform product installation and configuration at customer sites and provide project closure information to the Resource Center and Sales.
Troubleshooting networking, operating systems, telephony and other application software while installing or providing service at a customer site.
Manage telecommunication infrastructure (admin staff, call center services)
Ability to work on a variety of OS and Networks as well as TDM voice and IP telephony while installing Globitel products
Provide pre sales technical and integration support to sales and contract staff
Develop and manage all technical processes related to installation.
Communicate clearly and effectively with peers, customer and other Globitel Team members
Work as a team member with peers and customers in order to achieve successful implementation of Globitel products.
Ensure that customer interactions are professional and demonstrate the highest possible level of service.
Availability to frequent travel and work off-shore
Ability to work under pressure.
Perform presales duties with big customers outside the country

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
الهندسة

Maintenance Engineer

يوليو 2005 - سبتمبر 2005

Orange

عمان، الأردن

يوليو 2005 - سبتمبر 2005

*July -September 2005, training in MobileCom (Orange) company at Network
Maintenance Department NMD/ML1: - Good experience in GSM System and Ericsson
technologies: Installation and troubleshooting and commission RBS's2000 - Good
experience in Microwave System: Installation and troubleshooting MiniLink - Good
experience in Software handling ( Operation and maintenance terminal) OMT.
My Projects

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
الصيانة والإصلاح والدعم الفني

التعليم

Jordan University of Science and

سبتمبر 2005

سبتمبر 2005

بكالوريوس،

الأردن

2000 - 2005 Bachelor of Electrical Engineering, majoring in Electronics and Communications Engineering, from Jordan University of Science and Technology (Jordan)

Irbid secondary high school

يونيو 2000

يونيو 2000

الثانوية العامة أو ما يعادلها، general

الأردن

المعدل التراكمي (نسبة مئوية): 91.3%

المعدل التراكمي (نسبة مئوية): 91.3%

- 2000 The general Jordanian Secondary Education Certificate with Average grade of 91.3%

Skills

Integration Testing
Expert
Integration Testing
Expert
VAS
Expert
VAS
Expert
SQL Tuning
Expert
SQL Tuning
Expert
Team Management
Expert
Team Management
Expert
Contact Center Design
Expert
Contact Center Design
Expert
ACCOUNT FOR
ACCOUNT FOR
ACCOUNT MANAGER
ACCOUNT MANAGER
CASE ANALYSIS
Expert
CASE ANALYSIS
Expert
CASES
CASES
CLIENTS
CLIENTS
DATABASE
Intermediate
DATABASE
Intermediate
MAINTENANCE
Expert
MAINTENANCE
Expert
NEW PRODUCTS
Intermediate
NEW PRODUCTS
Intermediate
SOLUTIONS
SOLUTIONS
TRAINING
Expert
TRAINING
Expert
Trainer
Intermediate
Trainer
Intermediate
Integration Testing
Expert
Integration Testing
Expert
VAS
Expert
VAS
Expert
SQL Tuning
Expert
SQL Tuning
Expert
Team Management
Expert
Team Management
Expert
Contact Center Design
Expert
Contact Center Design
Expert

اللغات

العربية

متمرّس

الانجليزية

متوسط

الفرنسية

مبتدئ

العضويات

Institute of Financial and Management studies -IFMS

member

January 2012

التدريب و الشهادات

الشهادات
Maintenance A Microsoft SQL server 2005 Database
Mar 2009
Certified in Strategic Management
Mar 2012
Certified Professional Manager
Jan 2012
Project Management Professional and PMP Exam Preparation (CERTCC02)
Apr 2012

الهوايات والاهتمامات

Swimming & Soccer