Senior Supervisor and Consultant, Enterprise Unit
Saudi Telecom Company
Total years of experience :22 years, 9 Months
I work with stakeholders from all business units within Enterprise Telco Solutions and related third parties to define and document business processes and software requirements for technology initiatives, including online products, content management systems, business information systems, billing, CRM and many others. Project delivery management and control is part of my duties along with being accountable for end-to-end project progress stream and delivery.
Requirements engineering and technical projects delivery management for Enterprise Business Unit of Saudi Telecom Company focusing mainly on Business-As-Usual stream lines.
Conduct business analysis & defining requirements
Develop and maintain Project documents
Develop and update project management plans
Manage project risks
Track & report project status to stakeholders
Resolve any issues, problems or conflicts
Cross-functional communication skills
Manage UAT activities to closure
Manage the project quality through its lifecycle
Reporting to Director Service Management Office (IT Command Centre), I act as the single point of contact for projects delivery, for my customer(s), mobily commercial departments. I define the customer requirements in details, manage the system design and impact activity, manage and ensure professional development and enablement phase, and orchestrate the quality assurance (QA) along with the customer UAT to deliver the best quality of IT service. I plan and manage to deliver IT solutions end to end controlling direction, priorities, urgency, complexity, risks and 3rd parties. Encouraging teams and individuals by proper communications to guarantee professional environment is one major KPI of my duty. I work to keep a healthy atmosphere that facilitates high performance with quality to match my customer expectations. I coach my team and people to follow the best practices and flow the culture of having customer satisfaction as our first goal in our responsibility. We create a value to the maximum benefit for our customers. Reporting stream in my role always aligned with my management, EPMO office and customer. My role gave me a helicopter view for mobily’s consumer business and leverage my knowledge to the strategic level of visions.
Mastering and managing software development plans and projects and applying design activities to serve the essential software practices like quality, function and performance by applying the SDLC. I lead my team to improve their skills and their relations. My KPIs were focusing on supporting Customer Care and Call Centre by keeping their system up and running and to avoid any incident that might be impacting their business. That role leverages our level of loyalty and commitments to our work. I managed the Customer Care major Web Application and System which is one of the most critical systems for mobile's business per the policy of mobily disaster recovery.
Managing people, tasks and schedules having people qualifications and capabilities assigned to certain business functions that guarantees best development practices and high quality of work and deliveries. I was supporting my manager in gathering requirements, managing meetings and delivering software artifacts to mobily commercial teams and departments, mainly Marketing and Customer Care.
I have been working in different roles in a team of professionals, serving Customer Care, Finance, Sales and other commercial departments in mobily, my roles used to vary from team leading, project delivery management, track leading (commercial requirements delivery), business requirements gathering, production area support, version control and release, being on-call 24/7 for support and communications establishment and management. All this besides being the owner of a Sales product that serves mobily partners in selling mobily's products and services.
Info2Cell is a leading Wireless Application Service Provider in the Middle East, specializes in the research and development of applications and systems for wireless provisioning systems. Info2cell's development operations are based in Amman and Dubai, I am working in a senior position, leading my team and acting as an architect in developing and deploying applications and systems using the J2EE technology mainly for the telecom companies. I was leading another team specialized in the design, development and deployment of several applications for the handsets and mobiles using J2ME technology.
fonoinfo specializes in the research and development of applications and systems for wireless telecommunications. fonoinfo's development operations are based in Amman, Jordan. fonoinfo's team of wireless engineers and developers possess world class experience and know-how to build pioneering systems and applications. I worked within a team of certified people as a Developer using Sun Java Technologies and other technical solutions to develop wireless applications. I was involved in some tasks with regards to business development areas or what I would prefer to describe as R&D.
Teaching computer programs and computer related subjects and developing new courses referring to the latest products and the market requirements.
Developing and deploying web-based/enabled pilot projects using J2EE "Enterprise Edition" techniques.
The used techniques which involved in creating the projects were: JAVA Swing toolkit, Custom JAVA APIs, JDBC with collections API, Network package and JAVA beans for generating HTML pages.
