IT Manager
SG Management DMCC, Dubai, UAE
Total des années d'expérience :28 years, 8 Mois
Highlights:
• Migrated all services from premises to cloud base.
• Proposed to tokenize the company instead of old IPO style moved to digital STO.
Responsibilities:
• Spearhead team efforts in managing and rendering technical support to information technology and computer systems for ensuring seamless operations.
• Define and implement policies and procedures related to computer systems, data processing as well as administration of computer and telecommunications software.
• Interact with business users and team members in collating and evaluating requirements related to application projects.
• Finalize system requirements with the senior management team and prepare development plans for converting requirements into technical format.
• Follow up with team members in enhancing client satisfaction by effectively resolving issues and rendering qualitative service delivery.
• Organize training sessions on newly installed software or application for end users and effectively resolving system related queries.
• Evaluate root causes and effectively resolve crashed networks by setting up back up servers and managing data retrieval.
• Interact with the management in assessing authority of new person prior to creating new users in the network and granting access rights based on organizational hierarchy.
• Define and implement business contingency, disaster recovery plans for countering exigent situations and enhancing system uptime.
• Assess and present various status reports to the senior management and other stakeholders to enable effective decision making.
• Performed business activities and transaction ethically & morally and maintain prospects’ viable database.
• Used competitive spirit and personality to reach sales goals.
• Determined customers’ needs and helped them discover products meeting needs by focusing on customer satisfaction and informed customers on time.
• Handled multiple activities in a team environment.
• Exceeded customer expectations by meeting their needs.
• Offered world class service to customers in Home Centre Retail Store.
• Drove sales in various product lines and assisted in exceeding growth targets.
• Represented high values and code of conduct to maintain professional standards for appearance and demeanor.
• Engaged and led customer events, demonstrations and appreciation days to drive product sales.