Hotel Operations Manager
Emirates
Total years of experience :15 years, 0 Months
• Fully responsible for all aspects of all departments: FO, HK, F& B, …….
• Support and work with all Head of Departments in all aspects of running this hotel.
• Ensure the premises are in operative condition as per category of the unit to receive
& serve the guests.
• Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staf issues. Minutes of the meeting to be sent to GM then to ROM.
• Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken whenever required.
• Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
• Inspecting all departments for SOP implementation.
• Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staf grooming & hospitality culture.
• Monitor the co-ordination between all departments for smooth & eficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Meet all dept. heads to review & train the staf to upkeep the human capital.
• Identifying staf learning needs and assisting with development
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Conduct Monthly / Weekly / Daily meeting with marketing people for enquiry & follow up conversion to grow up the business.
• Monitor and maintain operation & overhead cost in order to maintain maximum revenue
to the organization.