osama ghazy

Assistant General Manager

• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
• Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition
• Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
• Schedule and regularly conducts routine inspections of areas under his/her control
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area
• Continually check the accuracy of room count
• Approve upgrades and special amenities
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
• Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information

• Work within the company's Human Resource Management System to ensure the departmental performance of staff is productive. Duties include: \n• Plan for future staffing needs \n• Recruit in line with company guidelines \n• Prepare detailed orientation programs for new staff \n• Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation \n• Ensure training needs analysis of your departmental staff is carried out and training programs are designed and implemented to meet needs \n• Deliver training \n• Actively work at developing your direct reports and identify high potentials \n• Maintain training records for all direct reports and ensure they do the same for their staff \n• Conduct probation and formal performance appraisal in line with company guidelines \n• Coach, counsel and discipline staff, providing constructive feedback to enhance performance \n• Approve leave requests after considering peaks and troughs in the business \n• Regularly communicate with staff to maintain positive relationships