Account Manager
Tawuniya Insurance Company
مجموع سنوات الخبرة :11 years, 7 أشهر
Manage high-volume portfolio of 10 top-tier accounts with value approximate of
600M SAR. Anticipate emergent needs and act as main point of contact for all
client matters. Analyze account performance, maintain renewals, and collect
dues.
* Utilize strong organizational skills to develop, navigate, and execute complex
contract terms within established timelines.
* Support and develop strong, profitable relations with established clients.
* Collaborate across functions to deliver client services in accordance with
contractual agreements; comply with all legal documentation requirements.
* Deliver excellence in service at all times; address requests, complaints, and
issues with prompt, courteous, and appropriate action.
Cultivated sales pipeline and managed 4 major accounts valued at ~300M SAR. Addressed daily account activities, client requests, and complaints. Processed contract renewals, compiled weekly collection reports, issued monthly invoicing.
• Reviewed and prepared requests for proposal (RFPs), created tailored pitches, and negotiated potential issues prior to closing.
• Supported account manager by attending to clients' needs; made timely collection of account dues and met or exceeded all quota expectations.
Designed and executed onboarding and orientation programs for new hires and sales teams. Developed weekly/monthly, hands on training sessions for new products including electronics, mobile phones/accessories, home theater, and more. Created associated curriculums, educational materials, and maintained detailed records of delivery.
• Traveled extensively to observe employees on-site; identified opportunities for improvements and developed targeted training initiatives.
• Consulted as SME and advised on upselling and cross-selling of products and services; organized role-playing simulations to address potential challenges.
Drove sales of 4-member associate team to meet and/or exceed targets; averaged 800K SAR in monthly revenue. Reported to management weekly; analyzed staff performance and adjusted training. Maintained familiarity with products and promotional policies; assisted associates in complex negotiations.
• Fostered long-term account retention and customer loyalty.
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