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Nabil Mahmoud, First line support (Field Engineer)

Nabil Mahmoud

First line support (Field Engineer)·Diyar United Company

Kuwait

High school or equivalent, Education

Work experience

Total years of experience: 3 years, 11 months

First line support (Field Engineer)

November 2024 - Present

Diyar United Company

Al Kuwait, Kuwait

November 2024 - Present

Provide on-site and remote technical support for networks, servers, and hardware
systems.

Install, configure, and maintain operating systems, applications, and peripheral
devices.
Support network services such as DHCP, DNS, VPN, email systems, and remote
access tools.
Assist in deploying new systems, upgrading equipment, and improving IT
infrastructure performance.
Deliver remote and on-site support while maintaining detailed documentation of
incidents and service requests.
Company industry:
IT Services

Technical Support Engineer

October 2020 - January 2023

EgyptianNaval College

Cairo, Egypt •Hybrid

October 2020 - January 2023

Supported daily IT operations including network monitoring, system updates, and
hardware diagnostics.

Conducted structured cabling tasks, IP configuration, and LAN performance checks.
Provided technical assistance to staff, resolved software and hardware issues, and
maintained IT documentation.
Assisted in deploying new systems, security updates, and infrastructure
improvements.
Company industry:
Military & Defense

Education

Nationaltelecommunicationinstitute

May 2024

May 2024

High school or equivalent, Education

Egypt

Al-Azhar University

May 2020

May 2020

Bachelor's degree, System and Computer Engineering

Egypt

Skills

ANALYTICAL SKILLS
Intermediate
ANALYTICAL SKILLS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ELECTRICAL ELECTRONIC TROUBLESHOOTING
Intermediate
ELECTRICAL ELECTRONIC TROUBLESHOOTING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
ELECTRICAL ENGINEERING
Intermediate
ELECTRICAL ENGINEERING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

Arabic
Beginner
English
Beginner