store manager monoprix
monoprix- france
Total years of experience :20 years, 8 Months
Hypermarket E. Leclerc Réunion
Enthusiastic team player with a strong work ethic and complex problem-solving skills, I develop a positive atmosphere in the store with motivation staff, to help the working relationship with the support of all managers and to ensure proper operational support. Implement quality, policy and productivity objectives to achieve company goals.
•Interview job candidates and make staffing decisions.
•Assign employees to specifics duties to best meet the needs of the store.
•People management, 110 staffs with 5 sections managers and 1 Department Head.
•Reported to the GM and District Manager, regarding all store and staff issues.
•Increasing sales volumes by 3% in less than 1 year.
•I implemented the warehouse management I reduced the stock level by 300K€.
•For opening a new store assisted I recruit and trained new staff.
•Determinate recruitment, staff promotion and terminated employees when necessary.
•Trained all new managers on store procedures and policies and implement the national advertising and promotion or develop those under the local level.
•Work closely with the General and District Manager to formulate and build the store brand.
•Addressed negative customer feedback immediately.
•Build store strategy.
•Handle the KPI’s and the retail operations.
•Analyse, Resolve and find solution.
•P&L analysis and inventory management.
•Organised the reception service and implemented a good practice and how to receipt the goods and schedule the costumer delivery.
I lead the projects in y store “VIP Customer Experience” by empowering employees to make it right with the customer, that NO CUSTOMER SHOULD LEAVE UNHAPPY!!
I increased the margin and turnover by 2 points after remodelling in all fresh food sections, to make our customer always satisfied. Also, I developed a new chart system for the daily tasks of the team, I drive and control the continuous improvements.
•Manage 33 Employees with 4 Managers.
•Recruited a different profile for the market (butcher, baker, salesman, ).
•Completed weekly schedules according to payroll policies.
•Trained staff to deliver outstanding customer services (costumer service, how to manage the order, Quality and freshness).
•Ensured safety work place for team and customer in our store.
•Guaranteed of hygiene of the fresh food Department (food safety, HACCP, ).
•Ensured the work in good conditions.
•Handle the KPI’s, Sales and Commercial Performance.
•Analysed, Resolved and find solution.
•Build strategies to achieve target (35M€, - 4% of Shrinkage.)
•Determined for our customer the products, activities and services in store.
•Identified market development.
•Generated reaped business through exceptional customer service.
•Increased our range by 10% (pizza, Mannakich, etc.…)
•Investigated and resolved customer inquiries and complaints in an empathic manner (Meeting with customers).
•Work closely with the Merchandise Team to create a new range.
Hypermarket Carrefour MAF KSA
My first mission is to established, maintained and increased the quality and the freshness in total market, to make the store experience more interactive. I increased the range of all section by new fresh items. All products of bakery and pastry, in the Restaurant and in the Coffee, Shop are making in store production. Engaging, resulting and increased sales by our production, I recruited 10 new staff and I started training for all the team about quality and freshness. After 6 months I increased the TO by 200% and I close the Years with 25M Riyals more than the budget. I trained a new DH Fresh Food.
•Managed 55 Employees (with 5 Managers).
•Recruited a different profile for the market (butcher, baker, salesman, ).
•Trained the team (costumer service, how to manage the order)
•Ensured safety work place for team and customer in our store
•Guarantee of hygiene of the fresh food Department (food safety, HACCP, )
•Managed the purchasing process for the Fresh items with cash, maintaining adequate stock levels and proper pricing for multiple product line and store location.
•Negotiated best pricing and assortments generated purchases order with cash in the local market.
•Generated a portfolio of supplier in remote area.
•Analyse any differences daily (turnover, margin) by department and final operating accounts.
•Build strategies to achieve target (25MRiyals, -4.5% of Shrinkage.)
•Determined for our customer the products, activities and services in store.
•Identified market development.
•Developed relationship with the local farms and government.
Initially the section ranked 3rd in the whole country, it now ranked first. Handled all marketing levels to reach fixed targets for shrinkage, margin, TO, penetration, contribution, quality and freshness and cost
•Managed 20 employees.
•Trained new employees.
I was responsible for leading a team of 10 employees generating a turnover of 6M€. Implemented new technologies to highlight the cost
•Trained new employees.
•Regarding returns and exchanges the Books and DVD.
•Analysed, Resolved and found solution.
•Handled the KPI’s
•Scheduling management.
•Operations Management.
•Developed sales analysis, forecasting, and strategic P&L.
•Collaborated with the sales, marketing and support teams to launch new fashionable product within budget and accurate price.
