Human Resources Operations Specialist
HONEYWELL MIDDLE EAST
Total years of experience :9 years, 11 Months
•Collaborate with management and HR to support quality customer service policies
•Drive HR operations in Middle East Countries including UAE, Qatar, Bahrain, Oman, Iraq, Turkey, Egypt and Sub-Saharan Africa.
•Handle full range of HR initiatives in Prague and India to meet Service Level Agreements
• Provide performance result feedback to assist in improving HR team skills
•Strategize productive enhancements for offer extensions, onboarding, and training sessions
•Document employment information and complete onboarding processes and Benefits administration
•Close payroll and partner with finance, government relations and staffing
•Map standard procedures and provide events & training management
•Drive onboarding process improvement in ME, Turkey and Sub - Saharan African
•Handle full range of offer contract standardization in UAE, Oman, Qatar, Iraq and Sub -Saharan Africa.
•Super user of PeopleSoft, CRM SalesForce, SAP, Siebel and Vacation Manager System
•Provide HR Surveys & Performance data analysis
•Support HOS implementation and Manage scorecards, reports & analyses
•Drive continuous improvements & support integrations
•Conduct training for the HR team members.
•Promoted passenger flight safety and comfort of Flydubai and execute on-board safety instructions
•Addressed flight, aircraft, weather, travel routes, services and arrival time enquiries
•Verified passenger compliance with federal regulations prior to take-off and landing
•Nurtured professional skills and developed leadership qualities in young people
•Partnered with management to effectively address and resolve customer issues
•Delegated, managed, and guided workflow routines and sales training
•Tracked and documented customer information
•Guided diverse VIP customers from UAE and Gulf countries including Qatar and Saudi Arabia
•Oversaw transactional filing, records maintenance, and processing
•Provided staff activities and schedules, connected with customers through multiple channels
•Budgeted and reported expenditures and controlled inventory
•Submitted weekly and monthly brand Buying Feedback Report
Cashier
Managing usage of and maintaining inventory for office assent.
Bookkeeping, files and other related duties.
Maintaining petty cash flow and banking all 5 department cash in the bank.
Responsible for filing, maintaining records and processing transaction.
Responsible in delivering high caliber customer service in achieving the set budgets
Responsible of controlling stock levels, re-ordering and minimizing stock loss
Providing accurate reports, answering and direct telephone calls and enquiries to the appropriate departments/ individuals in a courteous manner.
Reviewing and answering correspondence
Supervising and coordinating staff activities and scheduling staff time table.
Responsible for Weekly and Monthly Buying Feedback Report for all the brands in the section
Monitor and checks incoming and outgoing merchandiser
Prepared outgoing correspondence, such as faxes, emails and telex, Arranged courier services.
Handle customers’ requirements and enquiries by telephone, fax and email
Ordering office and department supplies and priting materials
Responsible for training new staff on Active Customer Service
General Courses: • Human Resources Management • Leadership Analysis • Recruitment and Staffing • Management Report • Human Resources Strategy • Management and Business Administration • Business communication and labor Relations • Training and development
General Courses : • Human Resources Management • Leadership Analysis • Management and Business Administration. • Management Report and labor Relations • Human Resources Strategy • Effective Training and development
Courses includes: • Human Resource Management • Recruitment and Selection • Introduction to UAE Labour Law • Induction and Training • Performance Appraisal • Compensation and Benefits • Employee Retention • Health and safety • Conflict Management • Administration Skills and Exit Interview. • On-boarding Process
Flight Procedures, Customer care, Safety and First Aid, Emergency and Evacuation in flight Service Schedule & Airport Procedures.
Sales and Sales Management, Public Relations, Advertising, Quantitative Methos & Marketing Management.