ندى الطاسان

o Evaluated the effectiveness of IT systems and controls to ensure compliance with regulatory standards.
o Identified and documented risks and areas for improvement within IT infrastructure.
o Prepared and presented detailed audit reports with findings, recommendations, and action plans.
o Collaborated with IT and management teams to implement corrective measures.

Cooperative Training | March - June 2023.

o Assisted in monitoring and analyzed network security to identify potential threats and vulnerabilities.
o Participated in the development and implementation of cybersecurity policies and procedures.
o Supported the team in conducting risk assessments and penetration testing.
o Collaborated with team members to respond to security incidents and provide technical support.

o Assisted customers by addressing inquiries, resolving issues, and providing accurate information.
o Managed and documented customer interactions through various communication channels.
o Maintained a positive and empathetic attitude while ensuring customer satisfaction.
o Collaborated with internal teams to expedite problem resolution and improve service delivery.