customer service officer
Barclays
Total years of experience :2 years, 6 Months
• National bank of Abu Dhabi
Customer service & transfer department
Duration: from 1/7/2009 till 30/6/2010 & When I'm student I took training period from 1/7/2008 till 30/9/2008
Position: customer service officer
Responsibilities: * Handling customers request.
* Opening and closing accounts, CDs, time deposit.
* Transfer amounts from account to account.
* Transfer from bank to other banks.
* Collecting chq's.
Knowledge:
• Collection techniques.
• Product knowledge.
• Customer service focused.
• Barclays bank
risk & collection department
Duration: from 8/2010 till 8/2012
Position: collection officer
Responsibilities: * Handling the collection of past dues on bank clients.
* Categorizing delinquency cases and dealing with each case in the proper way in order to insure a minimum rate uncollectible.
* Preparing reports of all handled cases that would help credit risk department to do their analysis.
* Handling the collection of past dues on bank clients, delinquency.
B.Sc. Accounting 2009. Department, Ministry of High Education, High Institute of Business Management, Culture & Science Institute (6 October University)
