director office manager
ejadah saudia and partner for valuation service
مجموع سنوات الخبرة :10 years, 7 أشهر
Manage CEO meetings schedules
Prepare for the meeting
Following department managers tasks and make sure to deliver it in the exact time before deadline
Following and assist HR to implement company strategies
Following agents performance
Following customers need
Contact point with customer cares and operations
Reporting (wekly, Monthly and Yearly) to the CEO and director
Auditting Mystery shopper feedback before send it to the Cinemas
Working with Financial team on refunding and compensations
Monthly presentation with all departments to finalize the performances
Answering customer inquiries through ticketing system and emails
Manager assistance
Following agents performance
Team work
Operation assistance
Find out customers demand and deliver it to the concern
App/Website monitoring
monitoring floor workflow
monthly rosters
daily, weekly, monthly and yearly reports
KPI’s
following agents performance
auditing
one to one session
team meeting
cooperates with others
be in touch with OPS, Sales, Marketing, Shop and ship and others to be aware about last update
handling customers complaints
motivate team members
training if needed
e-mailing
leading outsource team (out-going)
contact point by following their performance, achieve the daily target, attendance, being up-to-date with OPS news, training, arrange conference calls, following e-mails .. etc
following quality of information presented to our customers
daily, weekly, monthly and yearly reports
reach the monthly target
KPI’s
evaluation, auditing and monitoring
خدمة العملاء و رفع الطلبات على حسب طلب العميل
تحويل شحنه من مدينه الى اخرى
توصيل شحنه الى عنوان العمل او المنزل
حل مشاكل الشحنات المعلقه
COOP at ANB bank for 6 months All subject were in English
Name of University: UOH Major: College of Engineering and Computer Minor: Management Information Systems GPA: 2.00 Year: 2013