Retail Collection Officer
Bank Audi Lebanon
Total years of experience :16 years, 1 Months
• Review all types of contracts and agreements such as maintenance, software licenses, scopes of work, non-disclosure agreements and other IT related contracts as requested by IT or business teams.
• Conduct meetings when necessary and daily communication with new and old vendors for any renewal or new agreements to agree on contractual legal terms, negotiate prices and finalize contracts.
• Keep an updated tracking sheet on all contracts in review and follow up on IT, legal, business team members and vendors for feedback and secure signature of both parties.
• Communicate and follow up with finance department on finalized contracts for MOF registration.
• Keep an updated track of yearly contracts renewals and initiate the renewal process as per policy with concerned teams and vendors.
• Follow up on signed contracts archiving process on DMS
• Following up on in other entities
• Assisted in documentation process of Digital Bank Project
• Identified 50+key functions and prioritized DB POC related processes and design principles and accordingly designed 30+ customer journey and enterprise related processes
• Participated in conducting interviews with local vendors during initial phase of DB
• Acted as a Scrum Master making sure of continuous visibility on tasks and tracked and solved impediments when needed during sprints and maintained Sprints Burndown charts
• Conducted research & contacted Legal departments of Lebanon & Egypt on legal requirements to open new banks or branches in mentioned countries
• Organized and handled logistics for soft skills trainings for team members as required by management and in collaboration with Vendors
• Arrange travel and visa requirements for team members traveling on missions to other entities
• Took part in the resource management process for Group IT projects as assigned to the Resource Manager and coordinated with concerned parties to ensure timely delivery
• Maintained constant knowledge of current and upcoming projects and business development activities as they relate to resourcing
• Kept track of project activities and resourcing, identifying potential instances of underutilization and/or overutilization and informed the Resource Manager for action accordingly
• Developed, updated & maintained Group IT Resource Management process
• Assisted and traveled to other entities to follow up on Project status updates making sure schedule is on time
• Managed the GCIO daily calendar, prepared and composed confidential correspondence, received and screened telephone calls, visitors and mail
• Followed up on requests of IT department’s employees and ensured all are fulfilled
• Coordinated weekly & monthly management and “Ask Your CIO” meetings
• Handled business trips for the GCIO and Heads including travel and lodging arrangements
• Prepared miscellaneous expenses payments and accounting transactions related to GCIO and his family of personal nature on daily basis
• Organized family and personal travel arrangements and managed visa applications for GCIO
• Coordinated and organized department’s yearly events
daily calendar, prepared and composed confidential correspondence on own
initiative, received and screened telephone calls and visitors, and screened and prioritized mail
* Followed up on requests to HODs and employees and ensured all are fulfilled
* Coordinated building and equipment maintenance requests
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* Handled problems and non-routine situations by determining the approach or action to take and
interpreted guidelines, procedures, policies and practices
* Maintained an organized filing system for paper and electronic documents
* Attended weekly & monthly HOD meetings, prepared agenda of meeting and took minutes
* Attended to various demands from the hotel owners including travel arrangements and visa
preparations
* Interacted and liaised with vendors, visitors and departments at all levels
* Handled HODs personnel files, posted job vacancies, screened resumes, conducted initial
interviews, prepared contracts and job descriptions and updated HR forms, all in the absence of HR
Managed the Referral Processing Department and supervised 3 assistants
* Followed up with doctors, rehabilitation and assessments centers on a daily basis on referrals,
booked appointments, clients’ medical briefs and medical reports
* Contacted clients to book them for various assessments as per the request of lawyers
* Tracked, recorded and generated reports, lists and monthly projections for the department for the
Chairman and Office Manager on a weekly and monthly basis and upon request
* Created and updated on a regular basis the Referral Processing Department Employees Policies &
Procedures Manual
* Provided support and assistance to the Office Manager on various administrative issues and with
hiring, relocating and training assistants for different branches
* Updated attendance and employees’ files, calculated vacation, sick and maternity leave days and
updated employees’ private medical insurance files.
* Updated Employees Policies & Procedures Manual, Employment Agreement, Ethical Code, created
different employees forms and prepared new employees packages
Jan - Dec 2010 TakingITGlobal (Toronto, Canada)
Non-Profit Organization - (web: www.tigweb.org)
Drafted correspondences from brief notes or verbal instructions, proof read all documents,
provided briefings, screened and evaluated correspondence
* Maintained and organized ED’s diary and schedules for meetings/ travels/ appointments/ contacts,
prioritized the tasks and rendered assistance to ensure effective time management.
* Assisted the ED and team with project proposal to the Canadian Heritage Department
* Prepared reimbursement and expenses reports
* Assisted the ED in Staff Development Day and Wellness Program activities, bookings, catering and
organization
* Screened resumes, selected and conducted job interviews solely for Assistant Intern and
Operations Manager positions
Maintained effective & busy schedule & prioritized complex calendar of the CEO
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* Arranged and planned meetings, events, conference calls & business trips itineraries of the CEO,
board members, committee members & other senior managers
* Prepared and composed correspondence, both internal and external, using independent judgment
and discretion
* Conducted research, compiled data, prepared documents and agendas and submitted reports and
summary briefs for the CEO, Board of Directors, general assembly members & Chairperson
* Created and maintained an organized filing system for paper and electronic documents
* Managed invoice coordination and business expenses for the CEO
courses: Certificate in Human Resources Management
