CRM Supervisor
Trafalgar trading company
Total des années d'expérience :10 years, 2 Mois
Working in regional level for below :
- Microsoft dynamics CRM administrator.
- Create newsletters and customer interaction
- customer database ( analysis and cleansing)
- Analyse customer complaints
-E-commerce customer service
-CRM Inbaording and training
- Generate reports
• Working as an auditor for CRM Reports & Data
• Interacting with customers, providing information in answer to queries.
• Taking service inquiry calls from customers or clients and dispatching the suitable customer service associate to address questions.
• Answering the questions of customers regarding the organization’s products or services and its operation or maintenance.
• Handling and resolving customer complaints, via mail or phone.
• Investigating and correcting errors, following company and customer records.
• Adjusting complaints concerning services or billing rendered.
• Coordinating customers’ service requirements with other appropriate departments as necessary to ensure effective customer service.
• Referring complaints of service or product failure or errors to appropriate personnel for investigation.
• Communicating solutions, successes, and opportunities to the Manager of customer service.