Senior Customer service Representative
Home Centre - Landmark Group
مجموع سنوات الخبرة :13 years, 3 أشهر
• respond to inbound calls to achieve my daily inbound calls target.
• Support customers before sales by an assist on product inquiries, the delivery date or rescheduling in case of customer wants, and after-sales complaints as well to get a height level of customer satisfaction.
• Support customers before sales by an assist on product inquiries, delivery date, and after-sales complaints as well.
• Handle all queries related to online orders or retail invoices App use, order creation, pricing, order delivery, and customer feedback and complaints and showrooms inquiries also
• follow up with the customers to resolve the issues which are escalated from team members.
• Acting as team leader on leader’s abundance such monitor the team, working on all escalations from Dubai economy complaints, mangers calls, all online, retail, and warehouse escalations.
• Responds to inbound calls proficiently by providing requisite information on the organization and routes calls to appropriate point-of-contact as necessary in order to provide excellence in customer service as per defined quality standards.
• working between clients and departments to proactively ensure client complaints and problems are resolved and addressed in an efficient manner and take ownership for resolution.
• provide the customers with basic information on various Dubai Healthcare City entities, products/services, associated guidelines) from the repository of FAQs for use while interacting with callers to ensure delivery of a standardized and consistent customer care experience.
• getting any new sales case from the customers and transfer data to the sales/marketing/property development team for further deliberation to capitalize on potential growth opportunities for the organization.
• help customers to create any new service on our website and provide all information for the professional license and government services.
• assist the customer to get any update regarding any applied service.
• Handling all emails and live chat.
• take action in any complaints by listening to the customer issues and send it to the complaints team.
• Customer service manager for one of company project E commerce website Dillony.com .
• translate any updated items and collect data for products to Dillony.com .
• support for the main company tiara as a translator for Arabic and English to the projects.
• submit all support and follow for operations to tiara as a office manager executive.
• social media specialist by reply customer on all our social media.
• help customer to make order or making the order for him.
• receive all the complaints and contact with customer to handle and solve.
• connect with customer and logistic department to follow shipments.
• contacting with customer by different ways( live chat, Twitter, facebook, whatsapp, instagram and phone).
• control and change on the system.
• social media specialist; answering all customers queries through all our social media services
• help customer to make order or making the order for him.
• receive all the complaints and contact with customer to handle and solve.
• Follow up with the shipping company and keep customer updated.
• contacting with customer by different ways ( live chat, facebook, whatsapp, instagram, E-mail and phone).
*Describing in detail our product and its benefits by phone to customers candidates to
generate new clients.
*Responsible for dealing with customer and receiving and resolving complaints.
*Responsible for the introduction of customer data and contact them to follow up their opinions.
*During the period of work in the company i worked to improve the percentage of customer satisfaction with the performance of customer service.
*I worked on the implementation of new ideas for customers like
the idea of club customers.
* last position was supervisor for the customer service team to get high level of customer satisfaction.
* Advising customers to get the better rate plan or services.
* Handling and resolving customer complaints.
* Adding new services such as mobile, fixed line and internet.
* Advising customers to buy the better product in the best time.
* Set up new customer accounts.
* Aware about our competitor deals and offers.
* Make an action plan to over achieve my target and help my team to achieve the store target.
* Enter the employees Data.
* Receipt and delivery the personnel problems for managers.
* Making calls for job applicants.
* Providing support and assistance to the work interviews.