nada ibrahim, Senior Customer service Representative

nada ibrahim

Senior Customer service Representative

Home Centre - Landmark Group

Location
Egypt - Cairo
Education
Bachelor's degree, Faculty of Art _Theater science (Acting and Directing
Experience
13 years, 3 Months

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Work Experience

Total years of experience :13 years, 3 Months

Senior Customer service Representative at Home Centre - Landmark Group
  • United Arab Emirates - Dubai
  • My current job since January 2020

• respond to inbound calls to achieve my daily inbound calls target.
• Support customers before sales by an assist on product inquiries, the delivery date or rescheduling in case of customer wants, and after-sales complaints as well to get a height level of customer satisfaction.
• Support customers before sales by an assist on product inquiries, delivery date, and after-sales complaints as well.
• Handle all queries related to online orders or retail invoices App use, order creation, pricing, order delivery, and customer feedback and complaints and showrooms inquiries also
• follow up with the customers to resolve the issues which are escalated from team members.
• Acting as team leader on leader’s abundance such monitor the team, working on all escalations from Dubai economy complaints, mangers calls, all online, retail, and warehouse escalations.

customer service representative at Dubai Healthcare city
  • United Arab Emirates - Dubai
  • March 2018 to December 2019

• Responds to inbound calls proficiently by providing requisite information on the organization and routes calls to appropriate point-of-contact as necessary in order to provide excellence in customer service as per defined quality standards.
• working between clients and departments to proactively ensure client complaints and problems are resolved and addressed in an efficient manner and take ownership for resolution.
• provide the customers with basic information on various Dubai Healthcare City entities, products/services, associated guidelines) from the repository of FAQs for use while interacting with callers to ensure delivery of a standardized and consistent customer care experience.
• getting any new sales case from the customers and transfer data to the sales/marketing/property development team for further deliberation to capitalize on potential growth opportunities for the organization.
• help customers to create any new service on our website and provide all information for the professional license and government services.
• assist the customer to get any update regarding any applied service.
• Handling all emails and live chat.
• take action in any complaints by listening to the customer issues and send it to the complaints team.

Customer Service supervisor at Tiara business solutions
  • United Arab Emirates - Dubai
  • November 2017 to March 2018

• Customer service manager for one of company project E commerce website Dillony.com .
• translate any updated items and collect data for products to Dillony.com .
• support for the main company tiara as a translator for Arabic and English to the projects.
• submit all support and follow for operations to tiara as a office manager executive.
• social media specialist by reply customer on all our social media.
• help customer to make order or making the order for him.
• receive all the complaints and contact with customer to handle and solve.
• connect with customer and logistic department to follow shipments.
• contacting with customer by different ways( live chat, Twitter, facebook, whatsapp, instagram and phone).
• control and change on the system.

Customer Service Representative at Mebuy
  • United Arab Emirates - Dubai
  • May 2017 to October 2017

• social media specialist; answering all customers queries through all our social media services
• help customer to make order or making the order for him.
• receive all the complaints and contact with customer to handle and solve.
• Follow up with the shipping company and keep customer updated.
• contacting with customer by different ways ( live chat, facebook, whatsapp, instagram, E-mail and phone).

Operations And Customer Service supervisor at Ertiqa group
  • Egypt - Port Said
  • January 2015 to December 2016

*Describing in detail our product and its benefits by phone to customers candidates to
generate new clients.
*Responsible for dealing with customer and receiving and resolving complaints.
*Responsible for the introduction of customer data and contact them to follow up their opinions.
*During the period of work in the company i worked to improve the percentage of customer satisfaction with the performance of customer service.
*I worked on the implementation of new ideas for customers like
the idea of club customers.
* last position was supervisor for the customer service team to get high level of customer satisfaction.

Customer Service Representative at vodafone
  • Egypt - Cairo
  • December 2011 to December 2014

* Advising customers to get the better rate plan or services.
* Handling and resolving customer complaints.
* Adding new services such as mobile, fixed line and internet.
* Advising customers to buy the better product in the best time.
* Set up new customer accounts.
* Aware about our competitor deals and offers.
* Make an action plan to over achieve my target and help my team to achieve the store target.

Human Resources Assistant Director Of Human Resources at SEWS
  • Egypt - Port Said
  • January 2010 to January 2011

* Enter the employees Data.
* Receipt and delivery the personnel problems for managers.
* Making calls for job applicants.
* Providing support and assistance to the work interviews.

Education

Bachelor's degree, Faculty of Art _Theater science (Acting and Directing
  • at Helwan University
  • December 2010

Specialties & Skills

Marketing
Human Resources
Callcenter
Customer Service
Teamwork Skills
Problem-Solving/Reasoning/Creativity
Leadership/Management Skills
Computer/Technical Skills
comunication skills

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

arts dialog (Training)
Training Institute:
IATS Academy
Date Attended:
December 2015
setting goals and planing (Training)
Training Institute:
IATS Academy
Date Attended:
December 2015
Experience certificate (Certificate)
Date Attended:
February 2017
Effective performance skills (Training)
Training Institute:
CTCHD
Date Attended:
January 2015
time mangement (Certificate)
Date Attended:
December 2015
Customer service Course. (Training)
Training Institute:
Customer service Course.
Date Attended:
January 2011
Duration:
40 hours
Human Resource Diploma (Training)
Training Institute:
The American international academy
Date Attended:
August 2015
Duration:
40 hours

Hobbies

  • reading