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nada sakran, HR Executive, Traffic Coordinator

nada sakran

HR Executive, Traffic Coordinator

Point of View Advertising Agency

Location
Egypt - Cairo
Education
Bachelor's degree, Commerce
Experience
1 years, 0 Months

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Work Experience

Total years of experience :1 years, 0 Months

HR Executive, Traffic Coordinator at Point of View Advertising Agency
  • December 2013 to July 2014

HR Executive, Traffic Coordinator, Point of View Advertising Agency, December 2013 - current
• Screened applicants and conducted interviews for potential hires
• Internal monitoring for documents (offers, briefs, etc) between departments (operations database updating) and external monitoring through departments
• Scheduling and deadline control between departments and assigning tasks to them

Customer Service Representative at Vodafone UK
  • Egypt
  • August 2013 to December 2013

Customer Service Representative, Vodafone UK, August 2013 -December 2013
• Acted as a frontline interface with customers of Vodafone UK Customers
• Responding to customers over the phone and resolving their inquiries
• Mentored and supported new employees

Education

Bachelor's degree, Commerce
  • at Ain Shams University
  • June 2013
High school or equivalent, General Certificate
  • at Secondary Education, Egyptian Embassy
  • June 2009

Specialties & Skills

CUSTOMER SERVICE
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DATABASE
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HR
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OPERATIONS
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SCHEDULING
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Languages

Arabic
Expert
English
Expert

Memberships

HR Active Member, Vision Club, Ain Shams University, Cairo Egypt
  • Member
  • June 2013

Training and Certifications

Human Resources & Customer Services program (Training)
Training Institute:
EGYCHAM (the Egyptian chamber of Human Resources Management- at Ain Shams University.
Date Attended:
October 2012
Duration:
24 hours
Selling Skills sessions, Stress Management Sessions (Training)
Training Institute:
Global Academy of Training & Development
Date Attended:
January 2010
in a Workshop on Dialogue as a tool to mutual understanding (Training)
Training Institute:
Ambassadors for Dialogue
Date Attended:
September 2011
Word & Excel (Training)
Training Institute:
EGYCHAM (Ain Shams University)
Date Attended:
November 2012
Duration:
32 hours