نديم أكرم

• To facilitate Zong customer by inbound and outbound calls in a timely manner.
• Follow communication “Scripts” when handling different complaints/queries.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/ or alternatives.
• Seize opportunities to upsell products when they arise and generate revenue.
• Build sustainable relationships and engage customer by taking the extra mile.
• Frequently attend educational trainings and seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets