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nadeem Akram

customer services officer·zong

United Arab Emirates

Bachelor's degree, B.com

Work experience

Total years of experience: 3 years, 0 months

customer services officer

September 2012 - August 2015

zong

Rawalpindi, Pakistan

September 2012 - August 2015

• To facilitate Zong customer by inbound and outbound calls in a timely manner.
• Follow communication “Scripts” when handling different complaints/queries.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/ or alternatives.
• Seize opportunities to upsell products when they arise and generate revenue.
• Build sustainable relationships and engage customer by taking the extra mile.
• Frequently attend educational trainings and seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets

Company industry:: Telecommunications
Job role:: Customer Service and Call Center

Education

punjab university

December 2010

Bachelor's degree, B.com

Pakistan

Languages

English

Intermediate